Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hadiyah Thompson

Triangle,VA

Summary

Hardworking employee with customer service, Effectively managed a high-volume of customer interactions, consistently maintaining a customer satisfaction rating of 95% or higher, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

6
6
years of professional experience

Work History

Security Officer

Allied Universal Security Services
Sterling, VA
08.2023 - Current
  • Observe and remain vigilant for signs of crime, disorder, hazard, and unusual activity
  • Patrol on foot, bicycle, or via a vehicle to check for unsafe conditions, blocked entryways, security violations, mechanical problems, and unauthorized individuals
  • Orally and physically de-escalating individuals, as needed
  • Inspect all security devices and fire control equipment
  • Screen members, visitors, and client employees to expedite their admittance to the facility
  • Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, or inclement weather with calm urgency
  • May also include patient escort, patient watch, provide safety escort, assist and/or transport deceased to morgue

Service Associate

European Wax Center
Woodbridge, VA
11.2022 - 04.2023
  • Open and close store
  • Attend to customers
  • Sell wax passes
  • Describe features of each product
  • Helping take stock
  • Arranging the products on display
  • Clean the store

Giver

Arc of Greater
Woodbridge, VA
08.2022 - 11.2022
  • Clean up after kids
  • Play with the kids
  • Change diapers/ help kids to the bathroom
  • Monitor the kids
  • Make sure kids have eaten

Hotel Guest Service Provider

Hilton Garden Inn Hotel
Woodbridge, VA
12.2022 - 06.2023
  • Properly Greet Guests warmly
  • assist with guest needs, questions, and over all expectations
  • Answer inbound telephone calls from guest and possible customers in an efficient manner
  • Handling reservations, checking guests in/out, billing transactions and handling monies
  • Interact with co-workers friendly and in a helpful manner
  • Help attitude towards others, guests and co-workers
  • Excellent communication
  • Ability to stand for extended periods of time
  • Willingness to help others
  • Willing to learn and grow in other areas of the hotel operation

Sales Representative

T, Mobile
Woodbridge, VA
01.2022 - 06.2022
  • Open and close store 2
  • Attend to customers
  • Service customers to help find the perfect product for them
  • Describe features of each product
  • Helping take stock
  • Arranging the products on display
  • Cleaning the store

Hotel Front Desk Agent

Holiday Inn Express Hotel Suites
Lorton, VA
08.2021 - 05.2022
  • Perform all check-in and check-out tasks
  • Running daily operation of the front desk while maintaining brand standards
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Maintain updated records of bookings and payments

Eyewear Consultant/ Reception

MyEyeDr
Lorton, VA
03.2021 - 12.2021
  • Open and close store
  • Attend to customers
  • Servicing or repairs done to their existing glasses
  • Describe features of each product
  • Helping take stock
  • Arranging the products on display
  • Cleaning the store

Manager and Sales Associate

Torrid, 2700 Potomac mills Cir Ste 775
09.2018 - 02.2021
  • Open/Close registers and store
  • Attend to the customers
  • Serve the customers
  • Clean up after the customers
  • Clean fitting rooms

Cashier

07.2017 - 08.2018
  • Noodles and Company, 13900 Shoppers best way -, and Server
  • Attend to the customers
  • Serve the customers
  • Clean up after the customers

Education

an associates business degree -

Northern Virginia Community College
11.2020

advance diploma -

Woodbridge Senior High School
05.2018

Skills

  • Front desk, Receptionist, Customer service, Sales, Server, Communication, Decision
  • Making, Teamwork, Positive attitude, fast learner, fast paced workplace, computer skills
  • People Skills
  • Computer Skills
  • Conflict Resolution
  • Problem Resolution
  • Good Work Ethic
  • Team Management
  • Planning & Organizing
  • Active Listening
  • Team Building
  • Customer Service
  • Friendly, Positive Attitude

Timeline

Security Officer

Allied Universal Security Services
08.2023 - Current

Hotel Guest Service Provider

Hilton Garden Inn Hotel
12.2022 - 06.2023

Service Associate

European Wax Center
11.2022 - 04.2023

Giver

Arc of Greater
08.2022 - 11.2022

Sales Representative

T, Mobile
01.2022 - 06.2022

Hotel Front Desk Agent

Holiday Inn Express Hotel Suites
08.2021 - 05.2022

Eyewear Consultant/ Reception

MyEyeDr
03.2021 - 12.2021

Manager and Sales Associate

Torrid, 2700 Potomac mills Cir Ste 775
09.2018 - 02.2021

Cashier

07.2017 - 08.2018

an associates business degree -

Northern Virginia Community College

advance diploma -

Woodbridge Senior High School
Hadiyah Thompson