Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
6
6
years of professional experience
Work History
Head Hostess
J Alexander Industrious
Houston, TX
08.2023 - 01.2025
Helped service staff handle demand by distributing food and beverages.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Assisted serving staff by taking guest drink orders and resolving conflicts.
Greeted guests and gathered information to seat groups or place on waitlist.
Accepted payments from guests for dine-in and take-out foods.
Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Managed financial transactions including payments, refunds, discounts.
Spoke with patrons to make conversation, answer questions or to respond to complaints.
Assigned patrons to suitable tables according to server rotation.
Ensured compliance with all health department regulations related to food safety and sanitation standards.
Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Optician Technician
America Best
houston, TX
10.2022 - 06.2024
Interpreting the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
Advising patients on frame weights, materials, styles and colors
Recommending lenses, coatings and frames to suit customers' needs
Measuring customers to determine suitable types and styles of frames
Adjusting frames so they fit properly
Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
Making sure that orders for glasses and contact lenses have been processed accurately
Front Desk Receptionist
Discount Tire
houston, TX
02.2021 - 03.2023
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail
Resolved any customer complaints or issues in a timely fashion following established protocols.
Greeted visitors entering establishment to determine nature and purpose of visit.
Collated, bound and stored computer-generated reports.
Supplied callers with office address and directions, employee email addresses and phone extensions.
Head Hostess
Cheddars scratch kitchen
Houston, TX
02.2019 - 08.2021
Greeting and welcoming guests to the venue
Providing accurate wait times and managing reservations
Giving menus and showing guests to their seats
Answering phones and customer queries /-
Refilling beverages and performing light housekeeping duties
Greeted customers, answered questions and recommended specials to increase profits.
Assigned patrons to suitable tables according to server rotation.
Ensured compliance with all health department regulations related to food safety and sanitation standards.
Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Waiter or Waitress
Eagle Trace Community Association
houston, TX
09.2018 - 04.2019
Greet and escort customers to their tables
Present menu and provide detailed information when asked (e.g
About portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day's specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages