Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hadizat Shittu

Houston,TX

Summary

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.

Overview

6
6
years of professional experience

Work History

Head Hostess

J Alexander Industrious
Houston, TX
08.2023 - 01.2025
  • Helped service staff handle demand by distributing food and beverages.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Assisted serving staff by taking guest drink orders and resolving conflicts.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accepted payments from guests for dine-in and take-out foods.
  • Handled guest complaints and promoted positive dining experience for restaurant customers by maintaining pleasant attitude in situations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Managed financial transactions including payments, refunds, discounts.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Assigned patrons to suitable tables according to server rotation.
  • Ensured compliance with all health department regulations related to food safety and sanitation standards.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Optician Technician

America Best
houston, TX
10.2022 - 06.2024
  • Interpreting the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
  • Advising patients on frame weights, materials, styles and colors
  • Recommending lenses, coatings and frames to suit customers' needs
  • Measuring customers to determine suitable types and styles of frames
  • Adjusting frames so they fit properly
  • Preparing orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
  • Making sure that orders for glasses and contact lenses have been processed accurately

Front Desk Receptionist

Discount Tire
houston, TX
02.2021 - 03.2023
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Collated, bound and stored computer-generated reports.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Head Hostess

Cheddars scratch kitchen
Houston, TX
02.2019 - 08.2021
  • Greeting and welcoming guests to the venue
  • Providing accurate wait times and managing reservations
  • Giving menus and showing guests to their seats
  • Answering phones and customer queries /-
  • Refilling beverages and performing light housekeeping duties
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Assigned patrons to suitable tables according to server rotation.
  • Ensured compliance with all health department regulations related to food safety and sanitation standards.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.

Waiter or Waitress

Eagle Trace Community Association
houston, TX
09.2018 - 04.2019
  • Greet and escort customers to their tables
  • Present menu and provide detailed information when asked (e.g
  • About portions, ingredients or potential food allergies)
  • Prepare tables by setting up linens, silverware and glasses
  • Inform customers about the day's specials
  • Offer menu recommendations upon request
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders

Education

Associate of Science - Health Sciences

Houston Community College
Houston, TX
01-2025

Skills

  • Menu presentation
  • Reservation setting
  • Greeting and seating
  • Reservation planning
  • Buffet setup and takedown
  • Safe food handling
  • Correspondence typing
  • Mail coordination
  • Correspondence drafting
  • Mail distribution
  • Appointment confirmation
  • Spreadsheet tracking
  • Departmental support
  • Decision-making
  • Problem-solving skills
  • Performance improvement
  • Display building
  • Product upselling
  • Customer service
  • Insurance verification
  • Optical orders
  • Frame selection
  • Eye health assessment
  • Eyeglass repair
  • Supply management
  • Contact lens

Timeline

Head Hostess

J Alexander Industrious
08.2023 - 01.2025

Optician Technician

America Best
10.2022 - 06.2024

Front Desk Receptionist

Discount Tire
02.2021 - 03.2023

Head Hostess

Cheddars scratch kitchen
02.2019 - 08.2021

Waiter or Waitress

Eagle Trace Community Association
09.2018 - 04.2019

Associate of Science - Health Sciences

Houston Community College
Hadizat Shittu