Hadlee Wehrli
Ogden
Summary
Strong leader, bringing skills in oral and written communication, active listening and analytical problem-solving skills.
Friendly and empathetic with excellent communication skills.
Experienced in handling numerous projects at once while ensuring accuracy. Possess foundational understanding of office procedure and computer skills, including proficiency with Microsoft Office. Well-organized, quick learner to delivering quality results. Personable with a positive attitude, hard working, willing and eager to learn.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AGI
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Key and process sales orders.
- Payment processing for parts and whole good orders.
Bartender
Adobe Lounge
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service
Special Education Associate
Boone Community School District
05.2021 - 03.2022
- Promoted a positive learning environment by managing classroom behavior effectively, implementing consistent rules, and offering appropriate rewards or consequences.
- Assisted in the development of IEP goals, monitoring progress regularly and adjusting strategies as needed to ensure continued growth.
- Improved communication skills among non-verbal students through alternative communication strategies.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Cashier/Customer Service
Casey's General Store
06.2017 - 05.2021
- Processed customer transactions accurately and swiftly
- Provided friendly and efficient service to enhance customer experience
- Counted cash drawers at beginning and end of shifts to ensure accuracy
- Restocked shelves to maintain product availability for customers
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree - Nursing
Des Moines Area Community College
Ankeny, IAHigh school diploma -
Boone High School
Boone, IA04.2017
Skills
- Mac OS
- Cash Handling
- Microsoft Windows
- Writing Skills
- Computer Skills
- Communication skills (9 years)
- Google Docs
- Critical thinking
- Customer service (8 years)
- Active listening
- Cashiering
- Data entry
- Microsoft Access
- Computer proficiency
- Case Management
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Order processing
- Customer relationship management (CRM)
Certification
- CPR
- Basic Life Support (BLS)
Timeline
Bartender
Adobe Lounge
03.2024 - Current
Customer Service Representative
AGI
03.2022 - Current
Special Education Associate
Boone Community School District
05.2021 - 03.2022
Cashier/Customer Service
Casey's General Store
06.2017 - 05.2021
No Degree - Nursing
Des Moines Area Community College
High school diploma -
Boone High School
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