Hadley Montoya
Fort Lupton,CO
Summary
Dynamic mental health clinician with expertise in conducting comprehensive assessments and implementing evidence-based practices. Proven organizational skills and effective communication strategies enhance client progress and satisfaction. Committed to maintaining accurate records while delivering tailored therapeutic interventions to meet diverse client needs.
Overview
15
15
years of professional experience
Work History
Mental Health Clinician
North Range Behavioral Health
Frederick, Colorado
06.2023 - Current
- Conducted comprehensive assessments to determine client treatment needs and establish targeted therapy goals.
- Applied evidence-based practices to consistently implement effective therapeutic interventions.
- Documented client progress and ensured compliance with regulations through accurate record-keeping.
Front Desk Specialist
Seasons Midwifery and Birth Center
Thornton, Colorado
01.2022 - 11.2022
- Greeted patients promptly to ensure efficient check-in process.
- Scheduled appointments and scanned relevant documents into patient charts for accurate record-keeping.
- Activate patient files and enter demographic and insurance information into the EHR.
- Answered multi-line phone, routing calls to appropriate staff to facilitate communication.
- Fax pertinent information to other physician's offices.
Server
La Estrellita
Brighton, Colorado
04.2019 - 03.2020
- Took food and drink orders, ensuring timely and accurate service.
- Greeted customers promptly to create welcoming atmosphere.
- Completed bank reconciliation and restocked supplies while maintaining cleanliness in designated areas.
Medical Receptionist
New West Physicians
WESTMINSTER, CO
02.2018 - 11.2018
- Greeted patients promptly and checked them in for appointments, ensuring an efficient front desk operation.
- Scheduled appointments and routed messages to appropriate providers, facilitating effective communication and patient care.
- Entered and updated insurance information in EHR while collecting co-payments to maintain accurate patient records.
Customer Service Representative
Deckers (Job Store)
Broomfield, CO
09.2017 - 02.2018
- Delivered exceptional customer service in a fast-paced retail environment.
- Handled phone calls, assisting customers with orders, warranties, and returns to ensure satisfaction.
- Recorded all information accurately in computer program to maintain up-to-date customer records.
Receptionist
Peak Mental Wellness
Lafayette, CO
11.2015 - 01.2016
- Greeted customers and scheduled appointments to ensure a smooth clinic operation.
- Collect copayments and verify insurance information.
- Answered phone, faxed information to pharmacies and other physicians' offices, and responded to emails to maintain effective communication.
- Maintained clinic orders and office supplies to support operational efficiency.
Receptionist
Natures Wellness
Denver, CO
08.2015 - 01.2016
- Greeted customers upon entry, creating welcoming atmosphere.
- Answered phone calls and directed them to appropriate personnel, ensuring seamless communication.
- Verified customer identification for validity and expiration status.
Customer Service Representative
Mile Hi Specialty Foods
Denver, CO
05.2015 - 08.2015
- Answered phone inquiries from restaurants, providing prompt assistance.
- Processed and corrected restaurant orders, ensuring accuracy and timely delivery.
- Assisted customers with product inquiries and issue resolution.
- Processed customer orders and returns efficiently.
- Managed customer accounts using CRM software.
Substitute Teacher
Weld RE-8 School District
Fort Lupton, CO
08.2014 - 05.2015
- Filled in for teachers at various schools, delivering lesson plans and maintaining classroom continuity.
- Demonstrated positive behavior to inspire students.
- Implemented lesson plans for various subjects and grade levels.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with teachers to support student learning objectives.
Legal Secretary
Adams County District Attorney
Brighton, CO
01.2011 - 12.2012
- Prepared motions and subpoenas while accurately maintaining witness information.
- Requested reports and materials for court cases to ensure thorough documentation.
- Entered information on original summons to build comprehensive court files.
- Scanned files into the computer system and filed documents in the correct location.
- Recorded intoxilyzer logs for each case.
Education
Masters of Art - Forensic Psychology
Argosy University
Denver, CO05-2015
Certificate In Medical Assisting -
Pima Medical Institute
Westminster, CO07-2010
Bachelor's of Science - Criminal Justice Administration
University of Phoenix
Westminster, CO12-2006
High School Diploma -
Fort Lupton High School
Fort Lupton, CO05-2001
Skills
- Crisis intervention
- Written communication
- Problem-solving
- Organizational skills
- Time management
- Internet proficiency
- Windows applications
Timeline
Mental Health Clinician
North Range Behavioral Health
06.2023 - Current
Front Desk Specialist
Seasons Midwifery and Birth Center
01.2022 - 11.2022
Server
La Estrellita
04.2019 - 03.2020
Medical Receptionist
New West Physicians
02.2018 - 11.2018
Customer Service Representative
Deckers (Job Store)
09.2017 - 02.2018
Receptionist
Peak Mental Wellness
11.2015 - 01.2016
Receptionist
Natures Wellness
08.2015 - 01.2016
Customer Service Representative
Mile Hi Specialty Foods
05.2015 - 08.2015
Substitute Teacher
Weld RE-8 School District
08.2014 - 05.2015
Legal Secretary
Adams County District Attorney
01.2011 - 12.2012
Masters of Art - Forensic Psychology
Argosy University
Certificate In Medical Assisting -
Pima Medical Institute
Bachelor's of Science - Criminal Justice Administration
University of Phoenix
High School Diploma -
Fort Lupton High School