Hadley Pereur

Work History

The Rustic House

Los Altos, CA

08.2022 - Current

Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Answered customer questions about hours, seating and menu information.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Informed servers of newly seated parties for speedy service.
Documented reservations, alerted servers and managers of large groups and prepared seating.

Rossotti's Alpine Inn

Portola Valley, CA

01.2022 - 08.2022

Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
Refilled condiments on each table between guests or during slow periods.
Answered questions from restaurant patrons regarding menu items.
Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Delivered correct food items to tables according to order documentation.
Assisted managers with quickly resolving service- and food-related issues.
Monitored seating area and checked restrooms regularly to keep spotless.
Recorded available tables after seating each party using specialized seating software.
Garnished dishes and quickly delivered items to customers, minimizing wait times.
Cleared tables immediately after guests left in preparation for next party.
Maintained speed of service for food orders while minimizing errors and complaints.

Alpine Strikers FC

Menlo Park, CA

04.2020 - 09.2021

Greeted guests in with friendliness and professionalism.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Assisted manager in all aspects of business operations.
Maintained staff directory and company policy handbook for human resources department.
Generated reports and typed letters in Word and prepared PowerPoint presentations.

Sales Associates

Redwood City, CA

07.2020 - 03.2021

Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Resolved problems, improved operations and provided exceptional service.
Exceeded goals through effective task prioritization and great work ethic.