Summary
Overview
Work History
Education
Skills
Timeline
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Hadley Sanford

Tacoma,WA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
14
years of professional experience

Work History

Customer Service Worker

Valet Living
Tacoma, WA
03.2018 - 01.2024
  • Provided exceptional customer service to ensure positive customer experiences.
  • Assisted customers with product selection based on their individual requirements.
  • Tracked inventory levels for all products.
  • Utilized problem solving skills to quickly resolve customer issues.
  • Adhered to company policies when interacting with customers.
  • Maintained a professional attitude at all times when dealing with customers.
  • Monitored stock levels of merchandise in order to replenish items as necessary.

Associate

Pier 1
Puyallup, WA
06.2017 - 02.2020
  • Reported any discrepancies or errors in pricing or inventory levels to management.
  • Helped customers locate items within the store using the inventory system.
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Encouraged customers to sign up for loyalty programs or store credit cards.
  • Assisted customers with selecting items and answering questions about products.
  • Conducted inventory checks to ensure accuracy of shelf stock.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Participated in weekly team meetings to discuss sales goals and strategies.
  • Maintained an up-to-date knowledge of store promotions, specials, events..
  • Built relationships with customers by providing friendly customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Stocked sales floor and assisted in product movement and merchandising plans.

Ass. Mgr.

Salon Bella Mia
Tacoma, WA
02.2010 - 03.2017
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Education

High School Diploma -

Pioneer Christian H.S.
Salem, OR
06-1993

Skills

  • Customer Service
  • Product display
  • Organization
  • POS Systems
  • Customer Assistance
  • Cash Handling Accuracy
  • Upselling and Cross Selling
  • Inventory Control
  • Loss Prevention
  • Reliable and Responsible
  • Multitasking
  • Adaptable and Flexible
  • Safety and Cleanliness Standards
  • Merchandising and Display
  • Damaged goods returns
  • Inventory and Stocking
  • Attention to Detail
  • Store Opening and Closing
  • Self Motivation

Timeline

Customer Service Worker

Valet Living
03.2018 - 01.2024

Associate

Pier 1
06.2017 - 02.2020

Ass. Mgr.

Salon Bella Mia
02.2010 - 03.2017

High School Diploma -

Pioneer Christian H.S.

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Hadley Sanford