Hadley Sorensen
Jensen Beach
Summary
Experienced with patient intake and care coordination, ensuring smooth and efficient processes. Utilizes strong communication skills to resolve patient inquiries and billing issues effectively. Knowledge of healthcare systems and patient management software, fostering supportive patient environment.
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office.
Overview
5
5
years of professional experience
Work History
Patient Representative/Medical Assistant
Physicians To Women
04.2023 - Current
- Helping patients with finding appointments/scheduling appointments, enter insurances, enter demographics
- Assist with Medical Examinations
- Medical Coding & Billing
- Patient Communication & Support
- Medical Equipment Operation
- Healthcare Systems & Software
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
Patient Representative
ENT and Allergy Associates
01.2022 - 04.2023
- At ENT & Allergy associates, I worked as a Patient Representative, I answer phones, schedule appointments, verify insurance, apply referrals to patient appointments etc…& the main one is to make sure every patient is satisfied & happy !
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
Front Desk Receptionist/Sales Associate
LA Fitness
08.2019 - 01.2022
- Working at La Fitness, I sign people up, check people in, fix any problems occurring on the members account
- Answer both front desk phones, transfer/direct phone calls, & make appointments
- Also, early in the morning I sometimes open and I have do the AED check & pool safety check
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06.2019
Skills
- Time management
- Communication skills
- Front Desk
- Medical Scheduling
- Insurance Verification
- Medical Records
- Medical Billing
- Medical Office Experience
- Medical Coding
- Patient Care
- Medical Terminology
- Customer service
- Analysis skills
- Cash register
- Sales
- Phone etiquette
Timeline
Patient Representative/Medical Assistant
Physicians To Women
04.2023 - Current
Patient Representative
ENT and Allergy Associates
01.2022 - 04.2023
Front Desk Receptionist/Sales Associate
LA Fitness
08.2019 - 01.2022
High School Diploma -
Marjory Stoneman Douglas High School
Similar Profiles
Brittney GilmoreBrittney Gilmore
Licensed Practical Nurse at Bay Area Physicians for Women P.C.Licensed Practical Nurse at Bay Area Physicians for Women P.C.
Jessica NewmanJessica Newman
Certified Family Nurse Practitioner at Wythe Physicians For WomenCertified Family Nurse Practitioner at Wythe Physicians For Women
DeErica Graham-JacksonDeErica Graham-Jackson
Phlebotomist Technician at Triangle Physicians for WomenPhlebotomist Technician at Triangle Physicians for Women