Hady Abdel-Kader
Jersey City,NJ
Summary
Versatile banking professional with an outstanding background in customer service and sales. Addresses all questions and concerns with customer satisfaction in mind. Highly knowledgeable in a variety of banking products. Proficient in setting up services and assisting with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Additionally self-taught in multiple programming languages such as Java, C#, SQL, HTML, CSS, Javascript.
Overview
10
10
years of professional experience
Work History
Relationship Banker (40 Hours Per Week)
Bank Of America
12.2020 - 03.2021
- Promptly greeted clients while quickly determining their needs.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Answered telephone as well as on-site inquiries on various banking products.
- Utilized Merlin Teller software to facilitate withdrawals and deposits for clients.
- Utilized Salesforce customer relationship management software to assist clients in servicing their accounts and to follow-up with potential and existing clients on miscellaneous matters/client engagement.
Bank Teller/Customer Service Rep (40 Hrs Per Week)
Commercial International Bank
11.2016 - 06.2018
- Promptly greeted clients while quickly determining their needs.
- Assessed clients' financial situations to develop strategic financial planning solutions.
- Contacted and followed up with clients to pursue sales and gather funds.
- Answered telephone as well as on-site inquiries on various banking products such as deposit accounts, credit cards, loans and lines of credit.
- Opened and serviced accounts for clients.
- Executed customer transactions including deposits, withdrawals, currency conversions, money orders and cashier's checks.
Administrative Assistant (20 Hours Per Week)
New Jersey Institute Of Technology
09.2011 - 08.2016
- Performed miscellaneous clerical work, such as filing, typing, relaying messages, operating office machines, and opening and routing mail.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Maintained a clean reception area, including lounge and
associated areas. - Coordinated, scheduled and arranged meetings including business and social events.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Organized forms and made photocopies.
- Entered and managed data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
Education
Bachelor of Science - Business With Management Information Systems
New Jersey Institute of Technology
Newark, NJ08.2016
SKILLS
Microsoft Office Products (Word, Powerpoint, Excel, Visio, Access), Java, C#, SQL, HTML, CSS, Javascript, Minitab, IBM SPSS, Merlin Teller, Salesforce CRM
Languages
Fluent in English and Arabic
Awards
Dean's List, Academic Competitiveness Grant, Highlander Persistence Scholarship, Vice President's Academic and Student Services Award Grant
Timeline
Relationship Banker (40 Hours Per Week)
Bank Of America
12.2020 - 03.2021
Bank Teller/Customer Service Rep (40 Hrs Per Week)
Commercial International Bank
11.2016 - 06.2018
Administrative Assistant (20 Hours Per Week)
New Jersey Institute Of Technology
09.2011 - 08.2016
Bachelor of Science - Business With Management Information Systems
New Jersey Institute of Technology
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