Hadya Hasib
Snellville,GA
Summary
Dynamic Operations Manager with a proven track record at SWA CONNECT, enhancing operational efficiency and team performance. Skilled in operations management and adaptability, successfully implemented growth strategies and improved processes. Excelled in multicultural communication, leading high-performing teams, and achieving strategic goals with a focus on quality assurance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
SWA CONNECT
02.2023 - Current
- Developed and implemented operational systems and processes to enhance efficiency, visibility, and goal tracking for key initiatives.
- Hired, trained, and supervised staff to build a high-performing team and ensure operational success.
- Collaborated with department heads, external partners, and vendors to drive strategic decision-making and optimize operations.
- Monitored and analyzed key operational metrics, ensuring timely and cost-effective task completion.
- Designed and executed growth strategies, improving processes to maximize output while minimizing costs.
- Ensured compliance with company policies, industry standards, and legal regulations to maintain operational integrity.
- Partnered with Human Resources to cultivate a positive, inclusive, and high-performing work environment.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Corporate Human Resources Intern
JCB - North America
02.2018 - 11.2020
- Partnered with hiring managers throughout recruitment process, enhancing the quality of talent acquisition.
- Increased efficiency by maintaining organized records of employee data and documents.
- Collaborated with HR team members on various projects, such as benefits administration, payroll processing, and performance evaluations.
- Provided administrative support to the corporate HR team, including document preparation, filing, and data entry tasks.
- Supported open enrollment period activities ensuring accurate documentation of employees'' benefit selections
Education
BBA - Human Resources Management
Georgia Southwestern State University
Americus, GASkills
- Adaptability to respond quickly to a shifting reality and adjust initiatives and priorities
- Ability to communicate in more than one language
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Onboarding and orientation
- Operations management
- Customer service
- Staff training
- Quality assurance controls
- Team leadership
- Problem-solving
Certification
Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Languages
Persian
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
SWA CONNECT
02.2023 - Current
Corporate Human Resources Intern
JCB - North America
02.2018 - 11.2020
BBA - Human Resources Management
Georgia Southwestern State University
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