Dynamic Operations Manager with a proven track record at SWA, enhancing operational efficiency and team performance. Skilled in operations management and adaptability, successfully implemented growth strategies and improved processes. Excelled in multicultural communication, leading high-performing teams, and achieving strategic goals, focusing on quality assurance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Operations Manager
SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
11.2024 - Current
Managed sales, marketing and customer account operations efficiently.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Analyzed and reported on key performance metrics to senior management.
Developed and maintained relationships with external vendors and suppliers.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed and implemented strategies to maximize customer satisfaction.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Program Specialist
SWA CONNECT - Affordable Connectivity Program (ACP)
02.2023 - 10.2024
Developed and implemented operational systems and processes to enhance key initiatives' efficiency, visibility, and goal tracking.
Hired, trained, and supervised staff to build a high-performing team and ensure operational success.
Facilitated collaboration between the U.S. and India teams, managing communication, aligning goals, and overseeing performance to drive operational success.
Monitored and analyzed key operational metrics, ensuring timely and cost-effective task completion.
Designed and executed growth strategies, improving processes to maximize output while minimizing costs.
Ensured compliance with company policies, industry standards, and legal regulations to maintain operational integrity.
Senior Sandwich Artist
Subway
08.2022 - 01.2023
Executed sandwich artistry duties with very low occurrence of errors.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Shared information with customers about menu items, preparation methods, and ingredients.
Trained team members to prepare sandwiches and other items according to instructions.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Reconciled receipt totals, cash and credit payments to address shortages.
CORPORATE HUMAN RESOURCES INTERN
JCB - North America
02.2018 - 11.2020
Partnered with Human Resources to cultivate a positive, inclusive, and high-performing work environment.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Partnered with hiring managers throughout recruitment process, enhancing the quality of talent acquisition.
Increased efficiency by maintaining organized records of employee data and documents.
Collaborated with HR team members on various projects, such as benefits administration, payroll processing, and performance evaluations.
Provided administrative support to the corporate HR team, including document preparation, filing, and data entry tasks.
Supported open enrollment period activities ensuring accurate documentation of employees' benefit selections.
Education
BBA - HUMAN RESOURCES MANAGEMENT
Georgia Southwestern State University
Americus, GA
Skills
Operational efficiency management
Strong Leadership Skills
Excellent Communication Skills
Analytical problem-solving
Strong technical skills
Employee training
Quality control management
Client support
Human resources management
Recruitment expertise
Employee benefits coordination
Performance monitoring
LANGUAGES
Persian (Native)
English (Native)
Timeline
Operations Manager
SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
11.2024 - Current
Program Specialist
SWA CONNECT - Affordable Connectivity Program (ACP)