Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Hadya Hasib

Snellville,GA

Summary

Dynamic Operations Manager with a proven track record at SWA, enhancing operational efficiency and team performance. Skilled in operations management and adaptability, successfully implemented growth strategies and improved processes. Excelled in multicultural communication, leading high-performing teams, and achieving strategic goals, focusing on quality assurance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Operations Manager

SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
11.2024 - Current
  • Managed sales, marketing and customer account operations efficiently.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Program Specialist

SWA CONNECT - Affordable Connectivity Program (ACP)
02.2023 - 10.2024
  • Developed and implemented operational systems and processes to enhance key initiatives' efficiency, visibility, and goal tracking.
  • Hired, trained, and supervised staff to build a high-performing team and ensure operational success.
  • Facilitated collaboration between the U.S. and India teams, managing communication, aligning goals, and overseeing performance to drive operational success.
  • Monitored and analyzed key operational metrics, ensuring timely and cost-effective task completion.
  • Designed and executed growth strategies, improving processes to maximize output while minimizing costs.
  • Ensured compliance with company policies, industry standards, and legal regulations to maintain operational integrity.

Senior Sandwich Artist

Subway
08.2022 - 01.2023
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Reconciled receipt totals, cash and credit payments to address shortages.

CORPORATE HUMAN RESOURCES INTERN

JCB - North America
02.2018 - 11.2020
  • Partnered with Human Resources to cultivate a positive, inclusive, and high-performing work environment.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Partnered with hiring managers throughout recruitment process, enhancing the quality of talent acquisition.
  • Increased efficiency by maintaining organized records of employee data and documents.
  • Collaborated with HR team members on various projects, such as benefits administration, payroll processing, and performance evaluations.
  • Provided administrative support to the corporate HR team, including document preparation, filing, and data entry tasks.
  • Supported open enrollment period activities ensuring accurate documentation of employees' benefit selections.

Education

BBA - HUMAN RESOURCES MANAGEMENT

Georgia Southwestern State University
Americus, GA

Skills

  • Operational efficiency management
  • Strong Leadership Skills
  • Excellent Communication Skills
  • Analytical problem-solving
  • Strong technical skills
  • Employee training
  • Quality control management
  • Client support
  • Human resources management
  • Recruitment expertise
  • Employee benefits coordination
  • Performance monitoring

LANGUAGES

Persian (Native)
English (Native)

Timeline

Operations Manager

SWA VITAL CARE - RPM (Remote Patient Monitoring), CCM (Chronic Care Management)
11.2024 - Current

Program Specialist

SWA CONNECT - Affordable Connectivity Program (ACP)
02.2023 - 10.2024

Senior Sandwich Artist

Subway
08.2022 - 01.2023

CORPORATE HUMAN RESOURCES INTERN

JCB - North America
02.2018 - 11.2020

BBA - HUMAN RESOURCES MANAGEMENT

Georgia Southwestern State University