Hadyn Small
Wilmington,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Always ready to learn and be corrected when wrong. A team member who will always uplift and encourage you!
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Piggly Wiggly Supermarket
Leland, North Carolina
08.2023 - 06.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Product knowledge and inventory management
- Phone skills!
Cashier
Pet Supplies Plus
Leland, NC
01.2023 - 05.2023
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Putting away inventory
- Team player
- Phone communication skills!
Gift Shop Cashier
Big daddy’s seafood
Wilmington, North Carolina
03.2022 - 09.2022
- Counted cash drawers periodically during shifts to ensure accuracy of funds.
- Assessed inventory levels regularly to ensure adequate supplies were available.
- Operated cash register, processed payments and issued receipts for purchases.
Restaurant Hostess
Tavern on 17th
Leland, NC
04.2021 - 01.2022
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Reservation setting
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Verified accuracy of orders before delivering them to customers' tables.
- Cleaning before and after each guest is sat
Education
Cosmetology License - Cosmetology Education
Cape Fear Community College
Wilmington, NC12-2023
Skills
- Top notch customer service
- Product Knowledge
- Appointment setting
- Phone communication
- Blowouts
- Shampooing
- Cutting hair
- Cleaning
- Good energy!
Timeline
Customer Service Representative
Piggly Wiggly Supermarket
08.2023 - 06.2024
Cashier
Pet Supplies Plus
01.2023 - 05.2023
Gift Shop Cashier
Big daddy’s seafood
03.2022 - 09.2022
Restaurant Hostess
Tavern on 17th
04.2021 - 01.2022
Cosmetology License - Cosmetology Education
Cape Fear Community College