Haedin Leland
Bellingham,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking for an opportunity to advance my career in biology or anything of the like, but also happy to work in other areas as well.
Overview
4
4
years of professional experience
Work History
Front of House/Pastry Assistant
The Cottage Community Bakery
04.2023 - 08.2023
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers.
- Utilized pastry blenders, wire whisks and sifters to combine measured ingredients into bowls.
- Prepared ingredients for daily baking tasks, ensuring accurate measurements and freshest quality possible.
- Managed time effectively while multitasking between various responsibilities including mixing doughs, preparing fillings, baking pastries, and cleaning work areas.
- Provided excellent customer service by assisting patrons with inquiries about baked goods'' ingredients or preparation methods.
- Contributed to team effort in meeting tight deadlines during busy periods or large orders, maintaining high-quality standards throughout production process.
- Prepared wide variety of goods such as cookies and tarts by following house recipes.
Child Caregiver
Families In The Community
06.2019 - 08.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Collaborated with parents to develop individualized care plans addressing specific needs of their children.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
Barista
Starbucks
01.2022 - 10.2022
- Was trained on more than 5 positions in the establishment, as is standard at Starbucks so team members are both efficient and self-reliant in large rush periods
- Was expected to communicate with customers and build relationships, called our Customer Connections
- Ensure that customers were getting the right order, helping find substitutions for allergies, and communicate when we were out of an item
- Gained a lot of experience in de-escalation at this establishment, and was able to build good relationships with repeat customers, to the point of memorizing their orders
- Learned how to make over 2 dozen drinks as well as accommodate modifications, and learned the chemistry behind coffee
- Learned heavy multitasking and how to stay calm under pressure in fast paced environments.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Hostess
Ezell's Famous Fried Chicken
04.2021 - 08.2021
- Was responsible for taking, packing, and sending orders both to the lobby and to various food delivery services
- Was in charge of communicating with both the customer and the cooks very clearly and very concise, as well as giving the customer their food in a timely manner
- Customers were compensated when extenuating circumstances took place
- As a Hostess, I also was in charge of cleaning both the lobby, hallway, bathrooms, and entire host station every night
- Since it was during the height of COVID-19, extra measures were taken to keep the restaurant a safe eating environment for both guests and team members.
Education
Bachelor of Science - Cellular Biology
Western Washington University
Bellingham, WA06.2026
Earned A DTA - Running Start/Biology
Edmonds College
06.2023
Skills
- Food safety knowledge
- Kitchen Sanitation
- Allergen awareness
- Food Production
- Temperature Control
- Precision measuring
- Restaurant Experience
- Customer Service
- Reliable and Responsible
- Attention to Detail
- Clear Communication
- Opening and closing duties
- Friendly, Positive Attitude
- Multitasking Abilities
Other Experience
Volunteered for the Taste of Edmonds as Admissions
Volunteered multiple years for Windermere Shredding event in coordination with the Edmonds Food Bank
Volunteered at the Edmonds Food Bank multiple weeks in a row during the summer
Timeline
Front of House/Pastry Assistant
The Cottage Community Bakery
04.2023 - 08.2023
Barista
Starbucks
01.2022 - 10.2022
Hostess
Ezell's Famous Fried Chicken
04.2021 - 08.2021
Child Caregiver
Families In The Community
06.2019 - 08.2023
Bachelor of Science - Cellular Biology
Western Washington University
Earned A DTA - Running Start/Biology
Edmonds College
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