Heady Garcia
Irving ,TX
Summary
Dynamic professional with strengths in customer service, conflict resolution, and employee training. Proven track record of enhancing team performance and driving high customer satisfaction.
Overview
23
23
years of professional experience
Work History
AGM & HR
The Mian Development Corp
Dallas, Texas
06.2015 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Teacher
Montesory Academy
Irving, Texas
01.2008 - 01.2015
- Developed engaging lesson plans to foster student curiosity and participation.
- Implemented individualized learning strategies to meet diverse student needs.
- Facilitated classroom activities that promote social and emotional development.
- Collaborated with parents to support student progress and well-being.
- Organized educational materials and resources for effective lesson delivery.
- Assessed student performance through various evaluation techniques and tools.
- Participated in professional development workshops to enhance teaching skills.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Utilized technology-based learning tools to enhance classroom instruction.
Apartment Leasing Agent
Barge Properties
Dallas , TX
01.2003 - 01.2008
- Assisted prospective residents in touring available apartments.
- Managed lease agreements and rental applications efficiently.
- Coordinated with maintenance teams for timely repairs and services.
- Developed marketing materials to promote property features effectively.
- Responded to resident inquiries and resolved issues promptly.
- Organized community events to enhance resident engagement and satisfaction.
- Maintained accurate records of tenant information and lease terms.
- Collaborated with property management to improve leasing strategies continuously.
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Resolved disputes between tenants in a timely manner while upholding company policies.
- Negotiated lease terms with tenants and collected security deposits.
- Performed periodic inspections of units to ensure proper upkeep by tenants.
- Developed marketing strategies to increase demand for vacant units.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Organized monthly resident events to promote a sense of community among residents.
- Managed multiple projects simultaneously while meeting tight deadlines in a fast-paced environment.
- Processed rental applications, verified references and conducted background checks.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Coordinated repairs and improvements to the building's common areas and grounds.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
Education
High School Diploma -
W. T. White HIgh School
Dallas 05-1995
Skills
- Project management
- Employee training
- Customer service
- Inventory management
- Marketing strategies
- Conflict resolution
- Employee recruitment
- Training & development
- Performance management
- Time management
- Creative problem solving
- Employee evaluations
- Salary administration
- Employee handbook development
- Payroll administration
- Tax compliance
- Data entry
- Customer relationship management
- Payroll processing
- Reviewing timesheets
- Intuit quickbooks
- Timecard management
Languages
English
Professional
Spanish
Professional
Timeline
AGM & HR
The Mian Development Corp
06.2015 - Current
Teacher
Montesory Academy
01.2008 - 01.2015
Apartment Leasing Agent
Barge Properties
01.2003 - 01.2008
High School Diploma -
W. T. White HIgh School