Haedyn Leigh
Harrah,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Customer Service Advocate
OptumRx
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Completed opening and closing functions to meet operational needs.
Assistant Property Manager
Vista Green Village & Apartments
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Customer Service Representativee
Courtyard By Marriott
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Life Insurance Agent
Primerica
01.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 17%.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Analyzed feedback to identify areas for improvement and enhance customer experiences.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Education
Bachelor of Science - Multidisciplinary Studies
Oklahoma State University
Stillwater, OK05.2024
Associate of Arts - Interdisciplinary Studies
Rose State College
Oklahoma City, OK05.2022
Skills
- Account Management
- Report Generation
- International Sales Support
- Credit Card Processing
- Report Creation
- Data Entry
- Report Preparation
- Computer Proficiency
- Mediation
- Administrative Support
Certification
- Licensed Life Insurance Producer - 2024-2025
Timeline
Life Insurance Agent
Primerica
01.2024 - Current
Customer Service Advocate
OptumRx
Assistant Property Manager
Vista Green Village & Apartments
Customer Service Representativee
Courtyard By Marriott
Bachelor of Science - Multidisciplinary Studies
Oklahoma State University
Associate of Arts - Interdisciplinary Studies
Rose State College
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