Haejin Green
Santa Clara,CA
Summary
Experienced in implementing software testing procedures and methodologies. Employs a combination of manual and automated testing techniques to ensure high software quality. Successfully collaborates with cross-functional teams to enhance product performance and reliability. Possesses a strong background in guiding teams, managing complex projects, and achieving strategic objectives as a former operations manager. This diverse experience provides a unique perspective that excels in the current role as a software tester.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Associate
Infosys
01.2023 - Current
- Develop code and document artifacts unit test plans and ensure that the output is as per the given specifications and quality standards
- Perform testing activities( Functional, Integration, System, User experience ) based on the plans and in line with defined processes with guidance from supervisor
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Associate system engineer
Infosys
10.2021 - 12.2022
- Contributed to successful project completion by providing technical support throughout all stages of implementation.
- Conducted end-user reviews for modified and new systems.
- Worked with vendors and other departments to improve quality of products and test yields.
- Maintained documentation on system configurations, policies, procedures, and network topology for reference purposes during troubleshooting or future projects.
- Optimized network performance through routine maintenance and troubleshooting tasks.
Senior Operation Manager
Samho Tour
07.2018 - 03.2020
- Organize a merchandise of $5M+ of tour programs in booked revenue per Quarter across Asia(Korean) clients
- Manage Multiple projects to estimate what clients need
- Partnered with hospitality businesses to initiate accommodation as well as maintain relationships with all associates
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Operation Manager
Samho Tour
08.2012 - 06.2018
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Operation Associates
Samho Tour
08.2009 - 07.2012
- Cross-trained and mastered multiple roles in a very fast-paced environment with a time sense of urgency
- Data management and conflict resolution within a customer support system to ensure the quality of product
- Flight Reservation & Ticketing(CRS-WorldSpan)
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Education
Full-stack Software Engineer Certification -
Kenzie Academy From Southern New Hampshire University
07.2021
Bachelor Degree - English Literature
Dankook University
02.2008
Skills
- Shell Scripting (bash)
- QA testing(Manual / Automation)
- DevOps practices
- API development (Fast API / Postman)
- Hardware troubleshooting
- Data analysis
- Cross-platform development (React / Django / Flask)
- Restful API / Postman
- Windows / Unix / Linux
- Critical thinking
- Attention to detail
- Teamwork and collaboration
- Quality assurance testing
- Cloud computing (Azure / AWS)
- Automated testing (Selenium)
- Data management (SQL)
- Agile methodologies
- System troubleshooting
- Time management
- Continuous integration (Git / Jira / Radar)
- Advanced programming (Python / JAVA / Javascript)
- Performance testing
Accomplishments
- Collaborated with team of 6 in the development of 3rd party devices from Apple Music Play Activity Feed(QA).
- Used Number / Quip to develop clients tracking spreadsheets
- Achieved 100% through effectively helping with Manual / Automation testing
Certification
- Infosys Certified AWS Developer Associate
- Infosys Certified Python Association
- Infosys Certified Spring Microservice Developer
- Infosys Certified JAVA SE8 Professional
- Infosys Certified Front-End Web Developer
- Infosys Certified Angular Associate
- Infosys Certified Spring Associate
- MicroSoft Certified Azure Developer Associate(AZ-204)
- Microsoft Certified Azure Data, AI, Azure Fundamental(DP-900, AI-900, AZ-900)
Academic and project experience
- Infosys, Sunnyvale, CA, Client Project(Apple) | AMP QA Tester : 10/22 to current
Work with development team to create test plans for enhancements and fixes on applications, Mitigate risks to Business through timely and
precise execution of manual/automated test scripts under moderate supervision, Responsible for specific testing phase (Manual / Automation).
Produce test results/screenshots & upload to Test Director/Quality Centre, Develop and execute formal test plans within deadline and
schedule constraints, Perform functional and technical test execution activities, Document software product defects and track it to closure
- Kenzie Academy, Indianapolis, IN, Software Development | Project Based Training, 07/20 to 07/21,
Excelled in an intensive hands-on, 12-month technical program, earning a full-stack software certification graduating with a 97%.,
Object-oriented programming, development, testing and debugging code, designing interfaces, and building efficient algorithmic business
solutions., Productive and efficient member of a remote agile team., Gathered requirements, met deadlines, and created real-world
applications involving virtual environments, unit testing, OOP, building and connecting to 3rd party RESTful/Postman API, web requests, and
user authentication systems.
Personal Information
Relocation: Open to relocation and authorized to work throughout the United States and remotely without restrictions
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Senior Associate
Infosys
01.2023 - Current
Associate system engineer
Infosys
10.2021 - 12.2022
Senior Operation Manager
Samho Tour
07.2018 - 03.2020
Operation Manager
Samho Tour
08.2012 - 06.2018
Operation Associates
Samho Tour
08.2009 - 07.2012
Bachelor Degree - English Literature
Dankook University
Full-stack Software Engineer Certification -
Kenzie Academy From Southern New Hampshire University
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