Haeley Hines
Seattle,WA
Summary
Dedicated Executive Assistant with 8 years of experience in a support help role. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Hardworking and passionate job seeker ready to be apart of the Lancer Family.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Olympic View Dental
Burien, Washington
01.2022 - Current
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Performed in team leader capacity and organized all treatment and placement activities.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Directed patient care by organizing schedules and day to day activities for approximately 30 patients daily and 6 different providers.
Scheduling Coordinator
Washington Oral Surgery
Burien, Washington
01.2020 - 01.2022
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Set up Surgical and Consultation appointments with patients.
- Developed and implemented scheduling policies.
- Oversaw routine equipment maintenance and repairs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Interceded between employees during arguments and diffused tense situations
Office Manager
Crest Appraisal Services
Burien, WA
08.2017 - 01.2021
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained CRM database with customer updates and report generation.
- Managed office operations while scheduling appointments for manager.
Education
Certificate of Completion - Business Administration And Management
Highline College
Seattle, WA04.2018
Certificate of Graduation - Dental Assisting
Pima Medical Institute
Renton, WA 03.2014
High School Diploma -
Kennedy Catholic High School
Burien, WA06.2011
Skills
- Administrative Management
- Clerical Support
- Accounting Familiarity
- Manage Executive Schedules
- Website Updating
- Computers and Technology
- Bookkeeping and Basic Accounting
- Manage Correspondence
- Data Research and Compilation
- Arrange Business Meetings
Timeline
Treatment Coordinator
Olympic View Dental
01.2022 - Current
Scheduling Coordinator
Washington Oral Surgery
01.2020 - 01.2022
Office Manager
Crest Appraisal Services
08.2017 - 01.2021
Certificate of Completion - Business Administration And Management
Highline College
Certificate of Graduation - Dental Assisting
Pima Medical Institute
High School Diploma -
Kennedy Catholic High School
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