Summary
Overview
Work History
Education
Skills
Certification
Videography
Languages
Timeline
Generic

Haelie Schnapp

Westminster,CO

Summary

Industrious and enthusiastic Manager proven to consistently meet productivity goals, and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Insightful with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Broker Relations Manager

Xperia Credit Solutions
05.2022 - Current
  • Exceeded overall sales revenue over 50% by establishing goals and achieving high levels of performance.
  • Developed and cultivated lucrative relationships with both new and existing partners through effective communication and exemplary interpersonal skills.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Communicated regularly with clients and partners to understand needs, evaluate current product use and cross-sell new products.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.

Hemlock Spa Manager/Guest Service Agent

Foster Supply Hospitality
10.2021 - 04.2022
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Managed over 30 calls per day while hosting in house guests
  • Handled over 30 email inquiries per day
  • Increased sales by 10%
  • Oversaw a team of 8 employees and created individual performance and goal oriented achievements to maximize revenue.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Worked with leadership teams to identify cost savings opportunities resulting in reduction of expenses.
  • Oversaw operations by managing activities related to facility training, day to day procedures, budget maintenance, inventory management and marketing.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability to guarantee excellent spa and customer service programs.
  • Responded to customer inquiries or complaints.
  • Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Completed Cross training from Spa facility to performing Guest Services duties at Kenoza Hall Hotel front desk.

Residential House Manager/Private Nanny

Jamie Kevlin | Emily Wiedeman | Anne Vorassi
03.2018 - 09.2021
  • Managed day-to-day operation of home to comply with residents needs.
  • Preparing meals and handling household chores in depth to optimize usage of space and care for residents.
  • Organized and improved residents personal operational procedures to increase productivity and home efficiency.
  • Assisted residents with daily hygiene and living tasks.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Maintained positive living environment through interactive daily activities and tasks that proved beneficial to all residents.
  • Thoroughly cleaned household, organized personal items, maintained laundry and individual care for all residents.
  • Took on large tasks and projects for home owners, such as organization of personal belongings.
  • Provided multiple services by running errands, managing mail, scheduling appointments and arranging transportation.
  • Kept confidential information safely protected

Valet Parking Attendant

Rocky Mountain Valet
11.2013 - 11.2018
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Interacted with high profile cliental, ensuring the best quality service and personal interest.
  • Safely retrieved vehicles in high stress and crowded traffic situations, with giving attention to detail and safety while maintaining high quality customer service.
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Inspected vehicles prior to parking and during retrieval to detect damage.
  • Patrolled area to prevent thefts of parked cars or items in cars.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.

Phlebotomy Technician

Saint Anthony's Hospital
06.2015 - 07.2015
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Reviewed patient records for accuracy and completeness.

Education

No Degree - Medical

Denver Phlebotomy
Denver

High School Diploma -

Pennfoster
Westminster, CO
05.2013

Skills

  • Problem Anticipation and Resolution
  • Excellent verbal and written communication
  • Improvement initiatives
  • Analytical and Critical Thinking
  • Training and Development
  • Focus and Follow-Through
  • Sales Support
  • Salesforce software proficiency
  • Business Relationship Management
  • Mindbody Software Proficiency
  • Decision Making
  • Policies and procedures

Certification

  • Certified Phlebotomist, Saint Anthony's hospital - 1 month

Videography

I have had a passion for film and capturing special moments. I dedicate much of my free time to to creatively allowing those moments in time to be relived and felt personally through any eyes.

Languages

American Sign Language
Full Professional
Spanish
Elementary

Timeline

Broker Relations Manager

Xperia Credit Solutions
05.2022 - Current

Hemlock Spa Manager/Guest Service Agent

Foster Supply Hospitality
10.2021 - 04.2022

Residential House Manager/Private Nanny

Jamie Kevlin | Emily Wiedeman | Anne Vorassi
03.2018 - 09.2021

Phlebotomy Technician

Saint Anthony's Hospital
06.2015 - 07.2015

Valet Parking Attendant

Rocky Mountain Valet
11.2013 - 11.2018

No Degree - Medical

Denver Phlebotomy

High School Diploma -

Pennfoster

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