Haelle Hepburn
Palmetto,GA
Summary
Experienced and results-driven professional with a strong background in financial services. Skilled in leading and supervising teams to achieve business goals and provide exceptional service to members and clients. Proficient in operations management, ensuring compliance and driving continuous improvement. Strong communicator with a focus on team development and organizational objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Research Analyst
Bank Of America
08.2022 - 04.2024
- Received numerous awards from leaders for exceeding personal SLA for over 365 consecutive days.
- Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
- Contributed to growth and development of the team by conducting monthly training sessions to share best business practices and updates on industry standards and regulations.
- Increased team moral with weekly employee engagement activities.
- Stayed up-to-date with industry developments through regular participation in conferences and workshops, ensuring relevance of research outputs.
Training Coordinator
Chic-Fil-A
05.2021 - 05.2022
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Assisted in recruiting efforts, onboarding and training of team members.
- Trained and mentored over 25 new personnel hired to fulfill various roles.
Education
Bachelor of Arts - Business Administration And Management
Georgia State University
Atlanta, GA05.2025
Project Management Certification - Project Management
YearUp
Atlanta Metropolitan State College 01.2022
High School Diploma -
Landmark Christian School
Fairburn, GA05.2020
Skills
- Project Management
- Data Analytics
- Agile/ Scrum Master Training
- Excellent communication abilities
- Industry analysis
- Team Development/ Training
- Marketing
Certification
- Scrum Master 1- Expected 05/2024
- Business Administration Certification, Atlanta Metropolitan State College and University via YearUp program- January 2022
Timeline
Research Analyst
Bank Of America
08.2022 - 04.2024
Training Coordinator
Chic-Fil-A
05.2021 - 05.2022
Bachelor of Arts - Business Administration And Management
Georgia State University
Project Management Certification - Project Management
YearUp
High School Diploma -
Landmark Christian School
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