Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haelly Enriquez

Miami,Florida

Summary

Client-oriented and bilingual professional with hands-on experience in high-volume customer service, operations coordination, and cross-functional communication. Proven ability to support VIP clients, resolve issues under pressure, and manage day-to-day activities with precision. With a background in hospitality and administrative logistics, I’m ready to contribute to global shipping operations by delivering exceptional client support and ensuring seamless coordination across departments.

Overview

6
6
years of professional experience

Work History

Hotel Front Desk Supervisor

Elemen Miami Brickell
Miami, Florida
11.2024 - Current
  • Acted as the primary point of contact for all guest-related matters during overnight shifts, handling escalations and ensuring smooth service delivery—experience aligned with VIP client support at MSC.
  • Supervised front desk staff, coordinated shift coverage, and maintained high service standards during busy and off-peak hours.
  • Performed nightly audit procedures, including end-of-day reconciliation, financial reporting, and quality control of daily transactions—transferable to account performance tracking and reporting.
  • Collaborated with housekeeping, engineering, and management to address and follow up on guest concerns, special requests, and urgent issues—similar to interdepartmental coordination in logistics.
  • Used hotel management and scheduling systems to monitor guest activity, log incidents, and organize follow-up tasks, building strong skills in software systems

Assistant Hotel Manager

Italia LLC
Miami, FL
08.2022 - 10.2024
  • Delivered personalized service to VIP clients, resolving high-priority concerns and ensuring guest satisfaction.
  • Supervised front desk and back-office operations to maintain service efficiency and policy compliance.
  • Collaborated with finance, procurement, and vendor teams to align daily processes with client needs—experience transferable to logistics coordination.
  • Trained and led staff to improve response times and guest support quality.
  • Managed inventory systems, staff scheduling, and incident tracking—skills adaptable to shipment and client case management.
  • Contributed to strategic initiatives including service promotions and guest retention programs.

College Sports Director Assistant

Keiser University Latin American Campus
San Marcos, Nicaragua
02.2019 - 12.2022
  • Coordinated travel logistics, equipment management, and schedule planning across multiple teams and vendors.
  • Maintained ongoing communication with departments, athletes, and external partners—developing skills applicable to carrier and client coordination.
  • Assisted in managing departmental budgets and ensuring compliance with institutional policies.
  • Supported event planning and communications for outreach campaigns.

Education

Bachelor of Arts - Management

Keiser University- Latin American Campus
Nicaragua

Skills

  • VIP Client Support & Onboarding
  • Issue Resolution & Escalation Handling
  • Logistics Coordination (Transferable)
  • Cross-Department Collaboration
  • Scheduling & CRM Software
  • Time Management Under Pressure
  • Bilingual: English & Spanish
  • Customer service

Languages

English
Professional
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Hotel Front Desk Supervisor

Elemen Miami Brickell
11.2024 - Current

Assistant Hotel Manager

Italia LLC
08.2022 - 10.2024

College Sports Director Assistant

Keiser University Latin American Campus
02.2019 - 12.2022

Bachelor of Arts - Management

Keiser University- Latin American Campus

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