Summary
Overview
Work History
Education
Skills
References
Timeline
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Haely Thomas

Conroe,TX

Summary

Hello my name is Haely Thomas! Thank you for taking the time to look through my resume. I view myself as a personable and dedicated worker looking to approach every scenario in hopes of providing the best service to customers as well as my team. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

3
3
years of professional experience

Work History

Property Management Maintenance Coordinator

ProMed Management
Conroe, TX
08.2023 - Current
  • Worked here Part-time from 2021-2022 and returned full time
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
  • Input tenant maintenance request into Landport system
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
  • Organized meetings for potential vendors and went over budget cost
  • Created bill back sheet for work orders on excel for Accounting department
  • Kept record of Inspection renewals for fire department, elevator companies, etc.
  • Organized incoming invoices from vendors and reported to Accounting department
  • Sent out emails to tenants for expected maintenance timing

Customer Service Representative

Connexus
Conroe, TX
11.2022 - 03.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Work remotely from home
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Household Manager

Stewart Family
Conroe, TX
08.2020 - 10.2022
  • Performed cleaning and organization duties
  • Planned youth activities to foster intellectual and emotional development
  • Managed day-to-day operation of home to comply with regulations and agency standards
  • Established and maintained safe play environment for children
  • Monitored children's play activities to verify safety
  • Made healthy snacks and meals for children
  • Transported children to and from school, medical appointments and extra-curricular activities
  • Scheduled appointments for medical, dental and self-care needs.
  • Monitored expenses and income for 4-member household.

Education

Associate of Science - Health And Wellness

Lonestar Community College
04.2022

High School Diploma -

Klein Oak High School
06.2018

Skills

  • Customer Data Confidentiality
  • Multitasking and Prioritization
  • Landport Maintenance
  • Schedule developing
  • Money Management
  • Critical Thinking
  • Upbeat and Positive Personality
  • Quickbooks
  • Positive Pay reinforcement
  • 50 wpm Typing Speed
  • CRM Software
  • Data Entry and Maintenance

References

REFERENCES Jacob Johnson - Front desk at ProMed Management, worked alongside me # 832-955 3066 Carsen Philips- fellow student in college # 936- 589 9836

Timeline

Property Management Maintenance Coordinator

ProMed Management
08.2023 - Current

Customer Service Representative

Connexus
11.2022 - 03.2023

Household Manager

Stewart Family
08.2020 - 10.2022

Associate of Science - Health And Wellness

Lonestar Community College

High School Diploma -

Klein Oak High School

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Haely Thomas