HAEMISH O’DONNELL
Palm Desert,CA
Summary
Experienced Logistics Manager proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
ACHIEVEMENTS STARTUP SCALING
- Led the growth of a startup, contributing to an 8.2 million dollar increase in revenue within the first year through strategic planning and execution. “JUNKER OF THE YEAR”
- Recognized as “Junker of the Year” in 2020 for outstanding leadership and innovation, resulting in significant cost savings and process improvements.
Overview
5
5
years of professional experience
Work History
CUSTOMER LOGISTICS MANAGER
RYDER SYSTEMS, INC
01.2023 - Current
- Coordinated dispatching of 16 drivers to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Monitored logistics performance and identified improvement opportunities.
- Facilitated cross-functional collaboration between departments to improve overall logistics operations.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
- Designed customized logistic plans tailored to meet specific client demands while maximizing available resources.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
DISPATCH COORDINATOR
RYDER SYSTEMS, INC
06.2022 - 11.2023
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Trained newly hired dispatchers on company policies and procedures, fostering cohesive team environment focused on customer service excellence.
- Promoted positive work environment within dispatch team by fostering open communication and recognizing individual achievements.
DIRECTOR OF OPERATIONS
1800GOTJUNK?
01.2021 - 01.2022
- 800-JUNK-JUNK?
- Formulated and implemented strategic initiatives to enhance operational efficiency and stimulate business expansion within junk removal sector
- Supervised all operational facets of junk removal, encompassing scheduling, dispatching, and route optimization, resulting in enhanced service quality
- Monitored critical key performance indicators (KPIs) and metrics to evaluate operational effectiveness, pinpoint areas for enhancement, and realize operational efficiencies and cost reductions
- Offered guidance and leadership to operational team, encompassing recruitment, training, and performance appraisal, cultivating collaborative environment that emphasizes accountability and continual enhancement.
OPERATIONS MANAGER
1800GOTJUNK?
01.2019 - 01.2021
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
YUCCA VALLEY HIGH SCHOOL
Yucca Valley, CA06.2013
Skills
- Management
- Critical Thinking
- Cooperative Problem-solving
- Collaboration
- Time Management
- Microsoft Office Suite
Timeline
CUSTOMER LOGISTICS MANAGER
RYDER SYSTEMS, INC
01.2023 - Current
DISPATCH COORDINATOR
RYDER SYSTEMS, INC
06.2022 - 11.2023
DIRECTOR OF OPERATIONS
1800GOTJUNK?
01.2021 - 01.2022
OPERATIONS MANAGER
1800GOTJUNK?
01.2019 - 01.2021
High School Diploma -
YUCCA VALLEY HIGH SCHOOL
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