Hae Soon Hong
Olympia,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Familiar with processing payments and invoices. Has excellent customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated and eager to apply time management and organizational skills in various environments. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
16
16
years of professional experience
Work History
Payment Specialist
University of Washington Medical Center
Seattle, WA
02.2014 - Current
- Reconciled invoices and processed payments for various vendors in a timely manner.
- Researched discrepancies related to customer accounts and payments.
- Monitored Accounts Payable emails and assisted customers with inquiries regarding payment processing.
- Managed accounting tasks, including invoicing and reconciliation.
- Identified and resolved billing issues efficiently and accurately.
- Ensured compliance with internal policies and procedures related to payments.
- Provided customer service support through phone, email, or other communication channels.
- Performed data entry into the company's financial system as needed.
- Investigated customer complaints relating to unpaid invoices.
- Reviewed documentation from vendors prior to processing payments.
- Maintained up-to-date knowledge of applicable laws governing payment processes.
- Collaborated with other departments within the organization to resolve any payment discrepancies.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed accounts receivable functions related to refund and rebate checks received.
- Managed credit process and released payments to suppliers when appropriate.
- Managed ACH returned payments by submitting a Cash Transmittal or Journal Voucher then resubmitting invoice for alternate payment methods.
- Managed invoice reject requests from departments by rejecting invoices departments did not want to pay in a timely manner.
- Monitored and notified departments of returned employee reimbursements paid by direct deposit with instructions on next steps.
- Performed daily payment upload at the end of each day for all the invoice payments, including expediting or rejecting any payments before payment went out.
- Performed weekly vendor TIN matching on the IRS site to ensure new vendors' tax ID number was valid in order for new vendors to get set up to do business with University of Washington.
- Documented and updated procedures for my duties regularly so it was available for new employees and cross-training other employees on the team.
- Trained new employees and cross-trained other employees on various job tasks.
Accounting & Payroll Specialist
National Multiple Sclerosis Society
Seattle, WA
09.2007 - 11.2013
- Maintained accounting system and facilitated reporting to appropriate staff
- Prepared journal entries and entered transactions for multiple locations
- Prepared and distributed monthly financial reports to EVPs, President, and other staff
- Maintained daily check register and prepared monthly bank reconciliation
- Assisted with annual financial audit by preparing required schedules and working directly with auditors during field work
- Provided administrative support to the President and EVP of Finance
- Managed payroll process including documentation
- Coordinated employee benefit programs including enrollment, staff communication, invoice reconciliation and payment, working with benefit broker to develop appropriate benefits
- Stayed up-to-date on issues and regulations affecting payroll and benefits
- Volunteer Engagement - trained and managed volunteers at Society events
Office Manager
National Multiple Sclerosis Society
Seattle, WA
09.2007 - 11.2013
- Planned and coordinated meetings for the office.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory, ordered supplies and equipment to maintain adequate inventory levels.
- Had knowledge of bulk mail process and processed paperwork.
- Managed office equipment including copier, tax machine, phones, and postage meter.
- Provided administrative support to management team.
- Coordinated with the property manager for any facility issues.
- Processed accounts payable duties by entering invoices, preparing and mailing checks
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Prepared agendas for board meetings.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Bachelor of Science - Administrative Office Management
Central Washington University
Ellensburg, WA06-1988
Skills
- Payment Processing
- Payment Management
- Invoice Processing
- Research and Due Diligence
- Accounts Receivable
- Microsoft Excel
- Finance
- Process Improvements
- Cross-Functional Team Collaboration
- Relationship Building
Languages
Korean
Limited
References
References available upon request.
Timeline
Payment Specialist
University of Washington Medical Center
02.2014 - Current
Accounting & Payroll Specialist
National Multiple Sclerosis Society
09.2007 - 11.2013
Office Manager
National Multiple Sclerosis Society
09.2007 - 11.2013
Bachelor of Science - Administrative Office Management
Central Washington University
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