Summary
Overview
Work History
Education
Skills
Timeline
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Haeven Gales

Richmond,TX

Summary

Seasoned Remote Customer Service Representative with 10 years of experience in providing exceptional support and maintaining high customer satisfaction. Skilled in managing inbound communications, problem resolution, and collaborating with cross-functional teams to enhance service delivery. Seeking to leverage expertise in remote customer engagement and account management in a new Remote role. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Remote Customer Service Representative

Global Medical Response
03.2020 - 04.2023
  • Provided exceptional customer support by handling inbound calls, emails, and chat inquiries, ensuring timely resolution of issues and maintaining high customer satisfaction for Insight Global's diverse client base.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Call Center Agent

Everise
07.2018 - 03.2020
  • Provided comprehensive support to over 100 customers daily, ensuring high satisfaction levels and retention through active listening and effective problem resolution
  • Demonstrated extensive knowledge of company products and services, enabling accurate information dissemination and customer education
  • Facilitated onboarding and skill development for new hires by instructing on customer engagement and data entry best practices
  • Managed and accurately maintained records for over 1,000 member accounts, serving as a key point of contact for both customers and company stakeholders.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.

Education

High School Diploma -

Foster High School
Richmond, TX
05.2017

Skills

  • Team Building
  • Problem Solving
  • Decision Making
  • Analytical Skills
  • Organization Skills
  • Communication
  • Collaboration
  • Typing
  • Customer service
  • Adaptability
  • Time Management
  • Word
  • Power point
  • Excel
  • Call Management
  • Account updating
  • Scheduling
  • Data Collection
  • Data Entry
  • Complaint resolution
  • Problem-solving abilities
  • Active Listening
  • Promotional support

Timeline

Remote Customer Service Representative

Global Medical Response
03.2020 - 04.2023

Call Center Agent

Everise
07.2018 - 03.2020

High School Diploma -

Foster High School

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Haeven Gales