Hae Won Jang
Centreville,VA
Summary
Dynamic and dependable professional with strong customer service skills, honed at Myung Ga Korean Deli. Proven ability to enhance guest experiences through effective teamwork and leadership. Adept in cleaning procedures and food safety awareness, consistently maintaining a welcoming environment while training new staff to uphold high service standards.
Overview
7
7
years of professional experience
Work History
Hall Staff Member
Myung Ga Korean Deli
01.2020 - 03.2025
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Assisted in maintaining cleanliness and organization of dining area, enhancing overall atmosphere.
- Ensured optimal presentation of food stations by regularly replenishing supplies and maintaining cleanliness throughout events.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for guests.
- Promoted a positive work environment through effective communication and teamwork among hall staff members.
- Managed inventory of linens, tableware, and serving equipment for accurate tracking and restocking purposes.
- Enhanced customer satisfaction by providing attentive and friendly service during events.
- Handled guest inquiries with professionalism, resolving concerns promptly and courteously.
- Assisted in training new hall staff members, improving overall team performance.
- Adhered to safety regulations and guidelines, ensuring a secure environment for guests and coworkers alike.
- Trained new staff on operational procedures and customer interaction best practices.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated seating arrangements to optimize guest flow and minimize wait times.
- Managed customer inquiries and resolved issues to enhance dining experience.
- Implemented best practices for maintaining cleanliness and organization in the dining area.
- Monitored inventory levels of supplies, ensuring availability without excess waste.
- Assisted in training new employees on restaurant procedures, improving overall team efficiency and consistency.
Sales Associate
Forever 21
12.2023 - 02.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to ensure appealing store presentation.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout flow.
- Collaborated with team members to achieve daily sales goals and improve customer engagement.
- Adapted quickly to changing store promotions and seasonal displays, ensuring relevance in offerings.
- Supported training of new associates, fostering a collaborative team environment and knowledge sharing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained organized merchandise displays to ensure visual appeal and accessibility.
- Supported store management in maintaining a clean and safe shopping environment for customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associates
Clock Tower Thrift Shop
01.2018 - 01.2019
- Provided exceptional customer service and resolved inquiries to enhance shopper experience.
- Managed inventory levels, ensuring accurate stock counts and product availability.
- Trained new sales associates on operational procedures and customer engagement techniques.
- Executed visual merchandising strategies, creating appealing product displays to drive sales.
- Managed inventory organization, ensuring efficient stock rotation and availability.
- Collaborated with team to streamline receiving processes, reducing errors in stock handling.
- Trained new staff on operational procedures and safety protocols within stock management.
- Implemented inventory tracking system, enhancing accuracy of stock levels and reporting.
- Oversaw daily operations of stockroom, ensuring compliance with safety and quality standards.
- Developed strategies for optimizing space utilization, improving accessibility of stock items.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store cleanliness and organization, ensuring compliance with safety standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new associates on store policies, procedures, and customer service best practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Education
High School Diploma -
Centreville High School
Centreville, VA Skills
- Strong teamwork
- Leadership qualities
- Cleaning procedures
- Food safety awareness
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
Languages
Korean
Native or Bilingual
Timeline
Sales Associate
Forever 21
12.2023 - 02.2024
Hall Staff Member
Myung Ga Korean Deli
01.2020 - 03.2025
Sales Associates
Clock Tower Thrift Shop
01.2018 - 01.2019
High School Diploma -
Centreville High School