Hae Yung Kim
Brea,CA
Summary
Proven professional with extensive experience in customer service and assistance, notably at VARIG. Demonstrated ability to resolve conflicts and emergencies, ensuring passenger safety and satisfaction. Skilled in time management and multilingual communication, fostering improved customer relations and loyalty. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
36
36
years of professional experience
Work History
Cashier
99 Cent Only Store
01.2016 - 05.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
International Flight Attendant
VARIG
05.1988 - 05.2016
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds by utilizing multilingual skills for clear communication and understanding.
VIP Lounge Server
GOL
05.2009 - 11.2014
- Enhanced customer satisfaction by providing attentive and personalized service in the VIP lounge.
- Collaborated with kitchen staff to ensure prompt delivery of orders and special requests.
- Provided excellent customer service at front desk to hundreds of passengers prior to their flight daily.
- Attentively listened to passengers concerns and helped them.
Education
High School Diploma -
Colegio Objetivo
Brazil Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Written and verbal communication
Languages
Portuguese
Full Professional
Spanish
Limited Working
English
Professional Working
Timeline
Cashier
99 Cent Only Store
01.2016 - 05.2024
VIP Lounge Server
GOL
05.2009 - 11.2014
International Flight Attendant
VARIG
05.1988 - 05.2016
High School Diploma -
Colegio Objetivo
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