Trainer
Quest Diagnostics
Hi, I’m
Hafeezah James
Hackensack,NJ
Summary
Dynamic professional with extensive experience at Quest Diagnostics, excelling in new hire training and employee development. Proven ability to enhance productivity through effective coaching and relationship building. Skilled in planning and coordination, with a strong focus on compliance training and creative problem solving to achieve organizational goals.
Work History
Quest Diagnostics
Trainer
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Quest Diagnostics
Concierge
Job overview
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Maintained detailed records of guest preferences to personalize future visits.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Maintained accurate and up-to-date records of guest information.
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed check-in and check-out procedures for guests.
Quest Diagnostics
Medical Report Clerk
Job overview
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Quest Diagnostics
Fleet Assistant
Job overview
- Developed customized driver training programs aimed at improving driving skills, safety awareness, and fuel-efficiency practices among employees.
- Contributed significantly towards achieving sustainability targets by promoting eco-friendly driving habits within the organization.
- Coordinated logistics support during high-demand periods by scheduling additional vehicles while maintaining a minimal impact on costs.
- Managed relationships with key stakeholders including suppliers, clients, regulatory bodies, insurers, finance providers for seamless fleet operation.
Quest Diagnostics
Warehouse Clerk
Job overview
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Education
Passaic County Community CollegePaterson, NJ
Passaic Technology Institute Wayne, NJ
High School from Nursing
06.1995
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
- Materials preparation
- Remote learning
- Student engagement
- Online instruction
- First aid
- Materials organization
- Dietary planning
- Course materials and supplies
- Worker auditing
- Coaching and development
- Clear communication
- Relationship building
- Documentation and recordkeeping
- Compliance training
- Employee relations
- Training method development
- Job skill building
- Team exercises
- Data organization
- Corporate training programs
- Creative solution development
Timeline
Concierge
Quest Diagnostics
Medical Report Clerk
Quest Diagnostics
Fleet Assistant
Quest Diagnostics
Warehouse Clerk
Quest Diagnostics
Passaic County Community College
Passaic Technology Institute
High School from Nursing
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