HAFID GORDILLO
Sandy,Utah
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Account Executive
Glow
06.2024 - 09.2024
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Development Representative
Nice
11.2022 - 03.2023
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Marketing Manager
FBC Roofing
11.2022 - 03.2023
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Digital Products Coordinator
Gargle
03.2022 - 10.2022
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Marketing Assistant
Focus Engineering & Surveying
04.2021 - 02.2022
- Proofread marketing collateral ahead of printing to eliminate errors.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Trainer
Alorica
05.2016 - 10.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Designed and delivered web-based, self-directed learning materials.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
Implementation Coordinator
Xerox
03.2010 - 04.2016
- Evaluated and defined internal and customer needs, implementing processes to address requirements.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
- Led custom product training and deployment to meet organizational goals.
Education
DIGITAL MARKETING -
Ensign College
Salt Lake City, Utah10.2024
BUSINESS MANAGEMENT - undefined
Galileo University
Guatemala, Guatemala01.2016
Skills
- LANGUAGES
- Spanish Native
- English Native
- Managed timelines and deadlines for multiple projects simultaneously
- Developed and maintained detailed project plans and status reports
- Coordinated with internal and external stakeholders to ensure successful project completion
- Developed and conducted training sessions for new employees
- Designed and implemented employee development programs
- Evaluated training needs and created customized training plans
- Developed and executed successful marketing campaigns to increase brand awareness and drive sales
- Managed social media platforms and conducted analysis to optimize engagement and reach
- Collaborated with cross-functional teams to plan and execute events and promotions
- Managed inbound and outbound sales calls to generate leads and close sales deals
- Developed and maintained strong client relationships through effective communication and follow-up
- Utilized CRM software to track customer interactions, manage leads, and report on sales performance
- Develop and maintain strong relationships with clients to understand their needs, provide expert advice, and ensure the delivery of tailored insurance solutions
- Identify and pursue new business opportunities, leveraging industry knowledge and market trends to expand the company's client base and achieve sales targets, with a specific focus on underserved Spanish-speaking communities
- - TCF French Certificate (B1), Alliance Francaise, San Francisco (2015)
- Customer Service
- Bilingual
- Detail Oriented
- Office Suite
- Google Suite
- Data Analysis
- Digital Marketing
- Communication Skills
- Time management
- Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Executive
Glow
06.2024 - 09.2024
Sales Development Representative
Nice
11.2022 - 03.2023
Marketing Manager
FBC Roofing
11.2022 - 03.2023
Digital Products Coordinator
Gargle
03.2022 - 10.2022
Marketing Assistant
Focus Engineering & Surveying
04.2021 - 02.2022
Trainer
Alorica
05.2016 - 10.2018
Implementation Coordinator
Xerox
03.2010 - 04.2016
DIGITAL MARKETING -
Ensign College
BUSINESS MANAGEMENT - undefined
Galileo University
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