Hafid Mohamed
Minneapolis,United States
Summary
Dynamic professional with a proven track record at Apple, specializing in customer relations and service excellence. Expertise in problem-solving and complaint resolution, leading teams to enhance operational efficiency. Recognized for driving measurable growth in service metrics and improving customer satisfaction through strategic initiatives.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Guardian Home Assist
03.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Security
Unparalleled security
07.2022 - 05.2025
- Monitored security team performance, providing feedback and developing corrective action plans.
- Analyzed daily operations to enhance efficiency and quality of service delivery.
- Conducted thorough inspections for policy violations using CCTV and personal patrols.
- Prepared detailed reports on equipment damage, theft, unauthorized presence, and unusual incidents.
- Led team initiatives to streamline operations, improving efficiency and customer satisfaction.
- Implemented data-driven strategies to achieve measurable growth in service metrics.
- Fostered partnerships with cross-functional teams to enhance overall service delivery.
- Mentored staff to promote a culture of continuous improvement.
Door To Door Sales
Threshold
03.2022 - 10.2023
- Generated leads through door-to-door sales, significantly growing customer base and revenue
- Surpassed sales targets by refining pitching techniques, boosting conversion rates
- Built strong customer relationships, resulting in repeat business and valuable referrals
- Achieved top sales performer status through effective territory management and time utilization
- Analyzed market trends and customer preferences to enhance sales strategies, improving efficiency
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
Customer Support
Apple
02.2022 - 06.2023
- Provided exceptional customer support during post-integration stages when adjustments or modifications were required.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Established a culture of excellence within the customer support department, fostering accountability, collaboration, and innovation.
- Contributed to increased room occupancy rates by offering outstanding customer support during booking procedures.
- Streamlined the submission process for authors by developing clear guidelines and providing exceptional customer support.
- Provided exceptional customer support, handling inquiries regarding site services and recommending solutions tailored to their needs.
Customer Service Representative
Prospect airport service
02.2020 - 05.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered inbound calls to handle various concerns, set appointments and close sales
- Met personal, team and company goals in customer service environment
- Anticipated needs and resolved problems to keep customers happy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Some College (No Degree) - Data Analysis
Minneapolis Community And Technical College
Minneapolis, MN08-2023
High School Diploma -
UBAYA
Minneapolis, MN06.2019
Skills
- Customer relations and service
- Team leadership
- Staff supervision
- Problem solving
- Active listening
- Critical thinking
- Complaint resolution
- Call center operations
- Live chat support
- CCTV monitoring
<Enter your own>
Title: data analyst
Hobbies and Interests
Playing soccer
Languages
5,5
Soccer
I enjoy playing soccer as a hobby because it keeps me active and allows me to connect with others. It’s a great way to stay fit, improve my skills, and work as part of a team. I love the excitement of the game and the camaraderie it fosters, whether I'm playing casually with friends or participating in a local league. Soccer not only provides a fun escape but also helps me develop discipline and strategy on and off the field.
Additionalinformation - Certificationsandlicenses
- Guard Card
- Driver's License
Timeline
Assistant Manager
Guardian Home Assist
03.2023 - Current
Security
Unparalleled security
07.2022 - 05.2025
Door To Door Sales
Threshold
03.2022 - 10.2023
Customer Support
Apple
02.2022 - 06.2023
Customer Service Representative
Prospect airport service
02.2020 - 05.2022
Some College (No Degree) - Data Analysis
Minneapolis Community And Technical College
High School Diploma -
UBAYA
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