Hafid Mohamed
Customer Support Analyst
Minneapolis,Minnesota
Summary
Experienced and analytical manager skilled in team building, leadership, and motivation. Demonstrates exceptional customer relations aptitude and strong relationship-building skills. Utilizes independent decision-making and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building abilities to increase employee engagement and performance. Dedicated to streamlining operations, reducing costs, and promoting organizational efficiency.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Guardian Home Assist
03.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Security Supervisor
Unparalleled security
07.2022 - Current
- Monitored security team performance and provided constructive feedback or developed corrective action plans
- Increased efficiency and quality of security service delivery by analyzing and correcting daily operations issues
- Checked property for violations for security policies and regulations, using CCTV and personal patrols to verify conditions
- Prepared thorough reports detailing equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Lead team to streamline operations, enhancing efficiency and customer satisfaction
- Implement data-driven strategies, achieving measurable growth
- Foster partnerships with cross-functional teams to improve service delivery
- Mentor staff, promoting continuous improvement culture
- Ensure compliance with industry regulations and company policies
- Cultivate a positive work environment, empowering team members to excel
- Prioritize customer needs, delivering exceptional support and guidance
- Verified correct resources allocation, assessed customer security needs and coordinated manpower to meet demand
- Increased employee morale with successful coaching, training and relationship management of direct reports
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
Door To Door Sales
Threshold
03.2022 - 10.2023
- Generated leads through door-to-door sales, significantly growing customer base and revenue
- Surpassed sales targets by refining pitching techniques, boosting conversion rates
- Built strong customer relationships, resulting in repeat business and valuable referrals
- Achieved top sales performer status through effective territory management and time utilization
- Analyzed market trends and customer preferences to enhance sales strategies, improving efficiency
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
Customer support
Apple
02.2022 - 06.2023
- Provided exceptional customer support during post-integration stages when adjustments or modifications were required.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Established a culture of excellence within the customer support department, fostering accountability, collaboration, and innovation.
- Contributed to increased room occupancy rates by offering outstanding customer support during booking procedures.
- Streamlined the submission process for authors by developing clear guidelines and providing exceptional customer support.
Customer Service Representative
Prospect airport service
02.2020 - 05.2022
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Answered inbound calls to handle various concerns, set appointments and close sales
- Met personal, team and company goals in customer service environment
- Anticipated needs and resolved problems to keep customers happy
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Student - Data Analysis
Minneapolis Community And Technical College
Minneapolis, MN 08.2023 - Current
High School Diploma -
UBAYA
Minneapolis, MN06.2019
Skills
- Communication
- Leadership
- Customer relationship management
- Inventory management
- Problem solving
- Adaptability
- Flexibility
- Time management
- Information security
- Sales
- Computer skills
- Cash handling
- Soldering
- Dispatching
- Security
- Night audit
- Assembly
- Customer service
- Relationship management
- Supervising
- Organizational skills
- Bilingual
- Phone etiquette
- Guest services
- CCTV
- Mentoring
- Operations management
- Team Management
- Telemarketing
- Report writing
- Conflict management
- Customer engagement
- Training development
- Operational efficiency
- Critical thinking
- Analytical skills
- Sales forecasting
- Customer advocacy
- Team collaboration
- Strategic thinking
- Performance metrics
- Quality control
- Problem analysis
- Employee training
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Additionalinformation - Certificationsandlicenses
- Guard Card
- Driver's License
Personal Information
Title: data analyst
Hobbies and Interests
Playing soccer
Soccer
I enjoy playing soccer as a hobby because it keeps me active and allows me to connect with others. It’s a great way to stay fit, improve my skills, and work as part of a team. I love the excitement of the game and the camaraderie it fosters, whether I'm playing casually with friends or participating in a local league. Soccer not only provides a fun escape but also helps me develop discipline and strategy on and off the field.
Languages
Somali
Native or Bilingual
English
Native or Bilingual
Quote
One who remembers Allah is never alonely
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student - Data Analysis
Minneapolis Community And Technical College
08.2023 - Current
Assistant Manager
Guardian Home Assist
03.2023 - Current
Security Supervisor
Unparalleled security
07.2022 - Current
Door To Door Sales
Threshold
03.2022 - 10.2023
Customer support
Apple
02.2022 - 06.2023
Customer Service Representative
Prospect airport service
02.2020 - 05.2022
High School Diploma -
UBAYA
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