Hafisa Rodriguez-Heyaime
Miami,FL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Cargo Agent
Globe Air Cargo
03.2022 - Current
- Determine shipping methods and routes from pick-up location to destination
- Coordinate transportation and logistics details with shipping and freight companies
- Trace lost shipments as necessary
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Liaised with customers provide status updates and explain cargo shipment delays.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
COVID-19 Swabber
All Medical Personnel
07.2021 - 01.2022
- Effectively communicate with patients and provide necessary guidance for on-site testing
- Tracked and monitored health status of individuals entering premises to provide protection and control contamination.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Collect and store specimens according to established procedures
- Check all test requisitions or computer labels against script to ensure 100% accuracy
- Answer telephone calls, read laboratory results to satisfy inquiries
- Comply with all designated safety policies and procedures in work area, including use of applicable protective equipment
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
Correctional Officer
Department of Corrections
07.2020 - 05.2021
- Enforce rules and keep order within prisons
- Conducted routine and emergency head counts.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Documented inmate behavior and activities in logbooks.
- Searched building and grounds, living quarters, and work areas for contraband.
- Inspect facilities to ensure that they meet security and safety standards
- Conduct searches in facility, such as of persons and property, for rule violations
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Agent
BDC, Werner Hyundai
01.2018 - 06.2020
- Identify sales leads among new and existing customers and maintain client relationships
- Develop new business by scouting leads via internet, phone, mailings, and trade shows.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
- Implemented upselling techniques to increase revenue and move product.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Provided information about available products and services, membership details, and purchase advantages.
Education
High School Diploma -
Miami Senior High School
Miami, FLSkills
- Communication
- Leadership
- Teamwork
- Customer service
- Customer Inquiries
- Inventory Counts
- Prioritization
- Organization and Time Management
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cargo Agent
Globe Air Cargo
03.2022 - Current
COVID-19 Swabber
All Medical Personnel
07.2021 - 01.2022
Correctional Officer
Department of Corrections
07.2020 - 05.2021
Agent
BDC, Werner Hyundai
01.2018 - 06.2020
High School Diploma -
Miami Senior High School
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