Summary
Overview
Work History
Education
Timeline
Generic

Hafiz Asalati

Alameda,CA

Summary

Experienced in high level of hospitality. Greets guests with the upmost priority, builds rapport and promotes enjoyable dining experience. Maintains a high level of guests expectations and also creates and implements effective strategies to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. Offering over 20 years in leadership positions, focused and enthusiastic with excellent customer service and conflict resolution skills.

Overview

17
17
years of professional experience

Work History

Server

Chotto Matte
09.2023 - Current
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Server

House of Prime Rib
San Francisco, CA
03.2022 - 10.2023
  • Created a welcoming environment for patrons to encourage inquiries and order placements out of interest.
  • Made wine recommendations with knowledge and confidence of correct wine and food pairings.
  • Shared wine knowledge with employees, encouraging team to develop wine knowledge through regular training sessions.
  • Checked with guests to get feedback on food served, and through out time offer additional beverages or cocktails/wine.
  • Circulated areas of the restaurant when possible to help address customer needs, in order to effectively prioritize tasks.

Server

Fog Harbor Fish House
04.2021 - 03.2022
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Network & Security Solutions Specialist

Anixter
Union City, CA
04.2017 - 03.2020

I sold a diverse range of Security, Datacom, and Telecom products serving the Network, Fire, Access Control, CCTV and Security Solutions. I also served a variety of markets by suggesting and delivering the right infrastructure solutions to meet customer needs. I've worked effectively with others in a team based environment to accomplish organizational goals and to identify and resolve problems.

Server/Bartender

The Claremont Hotel
Berkeley, CA
10.2013 - 10.2017
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.

Supervisor

Applebee's South Shore Center
Antioch Alameda, CA
11.2008 - 11.2011
  • Managed and trained in all aspects of customer service and suggestive sales.
  • Greet and manage the timely seating of customers.
  • Ensure that customers are receiving adequate customer service.

Service Sales Representative

Cintas
San Leandro, CA
08.2007 - 08.2008
  • Manage deliveries of uniforms.
  • Manage routes and insure on time delivery of services and goods.

Education

Bachelor of Science - Business Administration and Management

San Francisco State University
San Francisco, CA
05-2007

High School Diploma -

Alameda High School
Alameda, CA
06-2003

Timeline

Server

Chotto Matte
09.2023 - Current

Server

House of Prime Rib
03.2022 - 10.2023

Server

Fog Harbor Fish House
04.2021 - 03.2022

Network & Security Solutions Specialist

Anixter
04.2017 - 03.2020

Server/Bartender

The Claremont Hotel
10.2013 - 10.2017

Supervisor

Applebee's South Shore Center
11.2008 - 11.2011

Service Sales Representative

Cintas
08.2007 - 08.2008

Bachelor of Science - Business Administration and Management

San Francisco State University

High School Diploma -

Alameda High School
Hafiz Asalati