Hafiza Hamza
Walmart
Overland Park,KS
14
years of professional experience
Dedicated and reliable professional with experience in customer service, store operations, team support, and online order fulfillment. Strong communicator with a positive attitude and a proven ability to work efficiently in fast paced environments. Experienced in assisting customers, resolving concerns, supporting team members, and maintaining an organized and safe workplace. Dependable, hardworking, and committed to providing excellent customer service and being a strong team player.
Work History
Online Order Filling
9 Months- Fulfilled online orders by locating, picking, and preparing products accurately and efficiently.
- Checked orders carefully to make sure customers received the correct items and quantities.
- Selected suitable product substitutions when items were unavailable and communicated with customers when needed.
- Prepared and packaged orders for pickup while keeping products organized and in good condition.
- Assisted customers with questions, product availability, and order-related concerns in a friendly and professional manner.
- Worked efficiently in a fast-paced environment while handling multiple orders and meeting pickup deadlines.
- Worked closely with team members to keep orders moving and maintain an organized work area.
- Followed company procedures for food handling, product safety, and order accuracy.
- Maintained a clean, organized, and safe workspace throughout the shift.
- Demonstrated reliability, attention to detail, and a strong commitment to providing a positive customer experience.
- Demonstrated reliability, attention to detail, and a strong commitment to providing a positive customer experience.
- Sanitized work areas and equipment to maintain cleanliness and support safety standards.
- Restocked supplies and materials to keep daily operations running smoothly.
- Collected and organized carts, fixtures, and waste to support store presentation.
- Followed sanitation procedures and PPE requirements to reduce workplace hazards.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Provided friendly and helpful customer service while assisting with online orders and product questions.
- Communicated with customers regarding product availability, substitutions, and order concerns.
Store Supervisor
4 Years 11 Months- Supervised daily store operations and supported the team in providing excellent customer service.
- Assisted customers with questions, concerns, and product needs while maintaining a friendly and professional attitude.
- Trained and supported employees on store procedures, customer service, and daily responsibilities.
- Assigned tasks and monitored workflow to ensure the store operated efficiently and customers were served promptly.
- Handled customer concerns and resolved issues professionally to create a positive shopping experience.
- Supported inventory activities, including receiving, stocking, organizing, and monitoring product availability.
- Maintained a clean, organized, and safe store environment for both customers and employees.
- Worked closely with team members to meet daily goals and maintain smooth store operations during busy periods.
- Helped monitor product displays, pricing, and merchandise organization to ensure the sales floor was properly maintained.
- Trusted to make day to day decisions, solve problems, and support employees when management was unavailable.
Payroll Specialist
2 Years 11 Months- Processed payroll cycles for hospital staff, ensuring accurate wages, deductions, and overtime calculations.
- Reconciled timekeeping records with attendance logs to resolve pay discrepancies before payroll approval.
- Verified employee data changes, including hires, terminations, and salary updates, for payroll accuracy.
- Coordinated leave, sick time, and absence inputs with HR and department leaders.
- Applied payroll policies and labor regulations to maintain compliance in pay processing.
- Prepared payroll reports, summaries, and audit files for finance and management review.
- Resolved employee payroll inquiries, explaining deductions, pay variances, and payment statuses.
- Improved payroll workflows by standardizing data checks and reducing processing errors.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Customer Service Representative
14 Years 4 Months- Assisted passengers with check-in, boarding, and flight information using airport service protocols.
- Resolved customer inquiries and complaints with clear communication and professional courtesy.
- Processed ticketing and reservation changes while maintaining accuracy in passenger records.
- Coordinated with security, airline, and ground staff to support smooth passenger flow.
- Provided friendly and professional customer service while assisting customers with questions, requests, and concerns.
- Listened to customer needs and provided helpful solutions to resolve issues and ensure satisfaction.
- Assisted customers with product information, availability, orders, and general inquiries.
- Handled customer concerns calmly and professionally, escalating issues when necessary.
- Processed transactions and customer requests accurately while maintaining attention to detail.
- Communicated clearly with customers and coworkers to ensure a smooth and positive experience.
- Worked efficiently in a fast-paced environment while assisting multiple customers and managing competing priorities.
- Maintained a positive attitude and professional approach when handling challenging customer situations.
- Worked as part of a team to meet daily goals and provide consistent, high-quality customer service.
- Maintained a clean, organized, and welcoming customer service area.
Education
Associate of Science - Associate Degree in Business Administration
Skills
Customer Service
Teamwork
Communication
Problem Solving
Leadership
Attention to Detail
Inventory & Stocking
Time Management
Language
English
French
Arabic
Timeline
Online Order Filling
Walmart
01.2026 - CurrentRead More
Store Supervisor
Boutique La Rosa
12.2019 - 11.2024Read More
Payroll Specialist
Hospital of Oran
09.2016 - 08.2019Read More
Customer Service Representative
Internation Airport of Oran
06.2012 - 2016Read More
Community College of Oran
Associate of Science from Associate Degree in Business Administration
Read More