Hafiz Saeed Akbar
Brooklyn,NY
Summary
Dynamic and customer-focused professional with extensive experience at Chocolate Connects, excelling in exceptional customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and quality beverage preparation. Skilled in espresso machine operation and inventory management, fostering a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Barista
Chocolate Connects
09.2024 - 05.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Developed new employee onboarding program, accelerating training process and improving new hire performance.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
Kitchen Cook
Chocolate Connects
04.2024 - 05.2025
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Promoted excellence in food quality and presentation for kitchen staff.
- Contributed to increased revenue by cross-training in various culinary stations, expanding overall skill set and versatility within the kitchen team.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Supported the executive chef in daily operations, working collaboratively to meet high standards for food quality and customer satisfaction.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Prepared dishes for various dietary needs, demonstrating flexibility and skill in accommodating diverse guest preferences while maintaining taste and presentation standards.
- Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
- Fostered culture of continuous improvement, encouraging staff to share innovative ideas.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Enhanced customer satisfaction, delivering dishes that consistently exceeded expectations.
- Boosted team morale, leading by example and offering constructive feedback.
- Maintained inventory levels to ensure all necessary ingredients were always available.
- Reduced waste by implementing effective food storage solutions.
- Enhanced dining experience with meticulous attention to detail in dish presentation.
- Streamlined food preparation process, minimizing wait times for customers.
- Improved customer satisfaction with timely preparation of high-quality dishes.
- Contributed to menu planning, incorporating seasonal ingredients for fresher, more appealing dishes.
- Reduced food preparation times without compromising quality, streamlining operations.
- Improved kitchen safety, implementing new protocols that reduced risk of accidents.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
- Ensured all dishes were prepared to specification, maintaining highest standards of quality and presentation.
- Increased repeat business by consistently delivering exceptional culinary experiences.
- Consistently met strict health and safety standards, contributing to restaurant's reputation for reliability.
- Supported team-oriented kitchen atmosphere, facilitating smooth service during peak hours.
- Collaborated with head chef to develop new menu items, keeping restaurant's offerings fresh and exciting.
- Adapted quickly to menu changes, ensuring seamless transitions for both kitchen staff and customers.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Monitored food quality and presentation to maintain high standards.
- Verified proper portion sizes to consistently attain high food quality standards.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Developed innovative, creative menu items and recipes.
Manager
Chocolate Connects
04.2024 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Tourism And Management - Management
Aberystwyth University
England 02.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Excellent memory
- Safe food handling practices
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Espresso preparation
- Latte art
- Up-selling
- Food running
- Excellent math skills
- Product upselling
- FLUENT IN LANGUAGE
- Ordering procedures
- Conflict mediation
- Sales expertise
- Product displays
- Point of sale operation
- Cooking
- Smoothie making
- Conversant in language
- Retail management
- Table bussing
- Soft selling
- Sandwich preparation
- Basic math
- Multitasking and organization
- Clear communication
- Team collaboration
Timeline
Barista
Chocolate Connects
09.2024 - 05.2025
Kitchen Cook
Chocolate Connects
04.2024 - 05.2025
Manager
Chocolate Connects
04.2024 - 05.2025
Tourism And Management - Management
Aberystwyth University
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