Hafsa Abdulle
Des Moines,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Plasma Center Technician
Biolife Plasma Services
Tukwila, WA
10.2022 - 09.2023
- Set up, maintained, and verified the sterility of lab equipment and tools.
- Documented and verified patient information using a laboratory information system.
- Maintained a safe work environment free of unnecessary hazards to protect staff and testing results.
- Troubleshoot problems with equipment and recalibrated devices or brought serious concerns to the supervisor for handling.
- Collect blood and tissue samples with a focus on accuracy and adherence to aseptic techniques.
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Case Manager
African Community Housing & Development
Seatac, WA
09.2020 - 03.2022
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed over 25 customer calls per day
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Hospital Volunteer
Doctors Hospital
09.2017 - 06.2018
- Developed strong communication skills to convey messages to personnel by phone, email or text.
- Scheduled patients for appointments and maintained master calendar.
- Carried laboratory specimens, results and charts to appropriate departments
- Supported office operations by expertly handling administrative needs.
- Resolved customer inquiries and complaints promptly and with professionalism
- Adhered to policies and procedures to promote hospital mission and vision
Education
Bachelor of Science - Allied Health
Seattle Central Community College
Seattle, WA06-2026
High School Diploma -
Tech High School
St.Cloud,MN05-2019
Skills
- Dependable and Responsible
- High level of attention to Detail
- Critical Thinker
- Bilingual Somali
- Teamwork and Collaboration
- Friendly and professional communications
- Cultural Awareness
Timeline
Senior Plasma Center Technician
Biolife Plasma Services
10.2022 - 09.2023
Case Manager
African Community Housing & Development
09.2020 - 03.2022
Hospital Volunteer
Doctors Hospital
09.2017 - 06.2018
Bachelor of Science - Allied Health
Seattle Central Community College
High School Diploma -
Tech High School
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