Summary
Overview
Work History
Education
Skills
Certification
Photojournalism
Timeline
Generic

Hafsa Ahmed

Edison,NJ

Summary

Conscientious professional with experience advocating for individuals' and families' social and economic well-being through independent photojournalism project on Instagram. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to inspiring community service. Passionate about working in the government sector for local communities while gaining exposure to the not-for-profit sector

Overview

4
4
years of professional experience
1
1
Certification

Work History

Volunteer

City Harvest
02.2021 - 05.2023
  • Helped ensure food didn't go to waste.
  • Assisted with special events and charitable programs, like mobile markets, green market rescues, repacks, and food show rescues.
  • Distributed thousands of pounds of fruits and vegetables to hundreds of families.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.

Customer Experience Representative

Nordstrom Rack
01.2023 - 02.2023
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints promptly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to a high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Educated customers about billing, payment processing, and support policies and procedures.

Floor Associate

Zara Clothing
07.2022 - 09.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Displayed merchandise by arranging it in appealing ways to boost sales.
  • Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

District Office Intern

Office Of State Assemblymember Yuh-Line Niou
06.2022 - 08.2022
  • Worked closely with staff members and interacted with constituents, community, and advocacy groups.
  • Roles included tracking bills, researching policy and proposals, and participating in meetings and public hearings.
  • Gained first-hand experience of the legislative process at the state level.
  • Input data into spreadsheets and databases.
  • Interacted with customers via phone, email, or person to provide information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Customer Solutions Specialist

Dr. Leonard's Healthcare Corp: Call Center Office
07.2021 - 09.2021
  • Worked closely with the Customer Solutions Supervisor in handling customer escalations, processing CS/white mail, merchandise returns, processing Drop Ship purchases orders, or invoices as needed.
  • Resolved customer complaints quickly and professionally to restore customer confidence.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Other responsibilities included data entry regarding payments, processing orders, request processing scanned and manual returns, and keeping records of customer interactions and transactions.
  • Learned and employed new software like reflections and verifyit.

Customer Service Specialist

Party City
08.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Executed day-to-day customer service operations employing various software like Salesforce and Think Time
  • Answered the highest number of customer calls and maintained excellent communication, boosting customer satisfaction ratings by 100%.

Freelance Content Writer

The Lockdown Stories
06.2020 - 01.2021
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Formatted content to adhere to industry-specific style guides.
  • Wrote and edited high-quality short stories and visually impactful content under deadline pressure with an exciting, captivating, and authentic approach.

Member Services Team Member

Sams Club Distribution
06.2019 - 08.2019
  • Helped a large volume of customers daily with purchasing decisions, located merchandise; resolved member issues and concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided guidance and support to members regarding member self-service technology; processed member purchases; assisted members with payments according to company policies and procedures for different membership and payment types; assisted members with transactions utilizing registers or self-checkout areas; zoned the sites; and organized merchandise.
  • Collaborated with managers, co-workers, and customers; identified priorities, deadlines, and expectations; carried out tasks; communicated progress and information; determined and recommended ways to address improvement opportunities.

Education

Masters in Public Administration - United States Government And Politics

Pace University
New York, NY
12.2023

Bachelors of Business Administration. - Supply Chain Management

Bahria University
Islamabad, Pakistan
01.2020

Skills

  • Clerical Support
  • Team Collaboration
  • Verbal and Written Communication
  • Local Government
  • MS Office
  • Setting Up Booths
  • Political polling/Campaign
  • Attention to Detail
  • Meeting memos
  • Content creation
  • Citations
  • Soft skills
  • R studio

Certification

  • CSP - Certified Sales Professional
  • Earning Criteria

Completion of 3 synchronous online modules with activities; each module is 90 minutes. Module 1: Service Values; Module 2: Customer Service Communication; Module 3: The Service Mindset


  • Skills Adaptability And Flexibility
    Customer Service
    Customer Service Standards
    Initiative
    Oral Communication
    Problem Solving
    Professionalism
    Tactfulness
    Work Ethic

Photojournalism

  • Actively pursuing my independent photojournalism project on Instagram under the profile ‘the forever journal.’
  • Skills: Content Creation, Advocacy.

Timeline

Customer Experience Representative

Nordstrom Rack
01.2023 - 02.2023

Floor Associate

Zara Clothing
07.2022 - 09.2022

District Office Intern

Office Of State Assemblymember Yuh-Line Niou
06.2022 - 08.2022

Customer Solutions Specialist

Dr. Leonard's Healthcare Corp: Call Center Office
07.2021 - 09.2021

Volunteer

City Harvest
02.2021 - 05.2023

Customer Service Specialist

Party City
08.2020 - 05.2021

Freelance Content Writer

The Lockdown Stories
06.2020 - 01.2021

Member Services Team Member

Sams Club Distribution
06.2019 - 08.2019

Masters in Public Administration - United States Government And Politics

Pace University

Bachelors of Business Administration. - Supply Chain Management

Bahria University

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