Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Hafsa El Aouad

Melrose,MA

Summary

Professional aviation specialist prepared to excel in high-standard environments. Proficient in safety protocols, customer service, and emergency response procedures. Known for fostering collaboration and adaptability in dynamic settings. Valued for reliability, problem-solving skills, and calm demeanor under pressure. Demonstrates ability in team leadership and effective communication to enhance performance and passenger satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Cabin Crew Member

Qatar Airways
07.2013 - 06.2025
  • Boosted overall team morale through effective leadership techniques that fostered a positive work environment among crew members.
  • Delivered comprehensive training programs for junior crew members, fostering a culture of continuous learning and development among staff.
  • Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
  • Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
  • Assisted passengers with special needs, providing personalized care and support throughout the journey.
  • Acted as a key liaison between the airline and its customers, providing feedback on service quality and areas for improvement to management teams.
  • Coordinated seamless boarding processes by working closely with ground staff, expediting departure times without compromising service quality or safety standards.
  • Streamlined communication between cabin crew and pilots during flights for efficient information sharing on flight status or passenger updates.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Used excellent customer service skills in addressing passengers' needs.
  • Assisted passengers in boarding and deplaning aircraft.
  • Supported passengers with special needs and provided assistance to wheelchair passengers.

Senior Events Executive

Missoni Hotel
01.2011 - 01.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Receptionist

Atlas Golf Marrakech
05.2010 - 12.2011
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

High School Diploma -

Amir Moulay Abdellah
Morocco
07-2006

Aviation Degree - Flight Attendant Training Center

CFPNC
Morocco
11-2007

Skills

  • Coaching and mentoring
  • Complaint handling
  • Recruitment and selection
  • Cultural awareness
  • Medical emergency response
  • Disability awareness
  • Brand representation
  • Strong leadership
  • Flight safety expertise
  • Strong work ethic
  • Teamwork and cooperation
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • First aid
  • Adult AED and CPR
  • Teamwork

Accomplishments

  • Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
  • Recognized by the CEO for efficiently handling an emergency situation with professionalism and effective decision making

Certification

Certificate code of Ethics 2024.

Certificate of leadership excellence program March 2022.

Certificate General Security Awareness Training 2022.

Certificate of American sign language 2020.

Certificate of service Excellence program May 2016.

Certificate for Cross training in sales and marketing as sales executive February 2012.

Certificate from department of EMS ( Emergency Medical Services) completion of First Aid course March 2012.

Certificate of success in safety and security on board September 2009.

Languages

Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working

Timeline

Senior Cabin Crew Member

Qatar Airways
07.2013 - 06.2025

Senior Events Executive

Missoni Hotel
01.2011 - 01.2013

Receptionist

Atlas Golf Marrakech
05.2010 - 12.2011

High School Diploma -

Amir Moulay Abdellah

Aviation Degree - Flight Attendant Training Center

CFPNC

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