Hi, I’m
Hafsa Fatima
Hilliard,OH
Summary
Driven Online Chat Representative with a proven track record at H & M, excelling in quick typing and empathy, significantly enhancing customer service satisfaction. Mastered the art of engaging customers through personable chat interactions, adept at resolving inquiries efficiently while maintaining data confidentiality. Demonstrated exceptional teamwork and communication skills, ensuring no customer waits over two minutes, aligning with key performance goals.
Overview
1
year of professional experience
Work History
H & M
Online Chat Representative
09.2014 - 08.2015
Job overview
- Responsible for delivering satisfactory customer service via a chat conversation and make it still seem personable.
- Responsible for guiding on where to locate account information using their online account.
- Required to service both chats and had to be sure to not have any of the card members on hold for over two minutes.
- Responsible for servicing any general credit card customer service inquiries along with service billing and verify information for ThankYou Rewards Program.
Education
ISL Engineering College India
Bachelor Of Computer Science from Computers / IT
05.2014
Skills
- Quick Typing
- Goal-Oriented
- Empathy Display
- Performance Tracking
- Teamwork and Collaboration
- Social Media Monitoring
- Customer Service
- Excellent Communication
- Understanding Customer Needs
- Customer Data Confidentiality
Languages
English
Full Professional
Timeline
Online Chat Representative
H & M
09.2014 - 08.2015
ISL Engineering College
Bachelor Of Computer Science from Computers / IT
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