Hafsa Tanveer

Over the past two years, I have worked at Sonic as a Crew Leader, and it has been a rewarding and enriching experience. As a Crew Leader, my responsibilities included overseeing the daily operations of the restaurant, coordinating with the team members, and ensuring exceptional customer service. Here is a summary of my two years working at Sonic:

• Team Management: As a Crew Leader, one of my main roles was to lead and motivate a team of employees. I worked closely with my fellow crew members, providing guidance, training, and support to ensure they performed their duties efficiently. I encouraged teamwork, promoted a positive work environment, and addressed any issues that arose among the team.
• Customer Service: Sonic is known for its emphasis on excellent customer service, and as a Crew Leader, I upheld this standard. I consistently ensured that customers received a friendly and enjoyable experience during their visit. I resolved customer complaints or concerns promptly and effectively, striving to exceed their expectations.
• Operations Management: Another crucial aspect of my role was overseeing the smooth functioning of the restaurant's operations. This involved coordinating with the kitchen staff, ensuring food preparation and quality standards were maintained, and monitoring inventory levels to avoid shortages. I also managed the drive-in process, ensuring orders were accurate, delivered promptly, and presented in an appealing manner.
• Training and Development: I actively participated in training new crew members, providing them with comprehensive knowledge of Sonic's policies, procedures, and standards. I facilitated their integration into the team and ensured they received the necessary training to perform their tasks effectively.
• Problem Solving: Throughout my tenure, I encountered various challenges, such as unexpected rushes, equipment malfunctions, or staffing issues. As a Crew Leader, I developed strong problem-solving skills, quickly assessing situations, and implementing appropriate solutions to minimize any disruptions to operations.
• Time Management: Working in a fast-paced environment required efficient time management skills. I prioritized tasks effectively, ensuring that all responsibilities, including opening and closing procedures, were completed in a timely manner.
• Leadership and Communication: As a Crew Leader, effective communication was crucial. I maintained open lines of communication with team members, fostering a positive and collaborative work environment. I conveyed information from management and ensured that team members were well-informed about any changes in procedures or policies.
• Safety and Sanitation: I placed significant emphasis on maintaining a clean and safe working environment. I enforced proper hygiene practices, ensured compliance with food safety regulations, and conducted regular inspections to identify and address any potential hazards.
• Overall, my two years as a Crew Leader at Sonic provided me with valuable experience in team management, customer service, operations, problem-solving, and leadership. It was a rewarding period during which I developed essential skills and contributed to the success of the restaurant.