Hafsa Yusuf
St Paul,MN
Summary
**Summary**
Compassionate and dedicated nursing assistant with experience in patient care and support. Previously worked as a medical receptionist, where I developed strong organizational and communication skills. My background as a style consultant has honed my ability to connect with diverse individuals and provide tailored assistance. Eager to leverage my skills and experience to provide high-quality care and support for patients in a nursing assistant role.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
5
5
Languages
Work History
Style Consultant
Target
Saint Paul, MN
11.2024 - Current
- Mentored junior style consultants, sharing best practices for effective consultations and relationship-building techniques.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
Nursing Assistant
East End Hospital
04.2021 - 05.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Assisted with daily activities and mobility, ensuring comfort and safety.
Medical Receptionist
Bilal Hospital
02.2020 - 03.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Enhanced office efficiency by implementing new filing system for patient records.
Education
High School Diploma -
Rabbani High School
Nairobi, Kenya 04.2017 - 04.2024
Skills
Time management
Certification
Certified Nurse Assistant (CNA) - State Nursing Boards.
Timeline
Style Consultant
Target
11.2024 - Current
Nursing Assistant
East End Hospital
04.2021 - 05.2024
Medical Receptionist
Bilal Hospital
02.2020 - 03.2021
High School Diploma -
Rabbani High School
04.2017 - 04.2024
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