HAFTOM GEBRESELASSIE
Seattle,WA
Summary
Dynamic professional with a proven track record in customer support and complaint handling, honed at Ethio Telecom. Skilled in data entry and documentation, I excel in high-pressure environments, significantly enhancing customer satisfaction. My vigilant approach as a Security Officer at Ethiopian Airline minimized security breaches, showcasing my ability to maintain records and ensure safety.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
5
5
years of professional experience
Work History
Security Guard
American Guard Sevices
Seattle, WA
01.2025 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Prepare Daily Activities for supervisor and managers
- Radios security checking every Hours
- Patrolled crowds during events to preserve order and promote security.
Security Officer
Ethiopian Airline
Seattle , Kent
10.2024 - 01.2025
- Delivered packages to recipients safely and within scheduled time frames.vgefc1
- Reported mechanical problems encountered with vehicles to dispatch.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Assisted in loading delivery trucks with prepared packages.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Customer Service Officer
Ethio Telecom
04.2020 - 04.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Trained new personnel regarding company operations, policies and services.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
Bachelor of Science - Civil Engineering
Adama University
Oromia , Ethiopia03-2015
Skills
- Patrolling
- Physical combat trained
- Reliability
- Firearms expertise
- Grounds monitoring
- Vigilant and watchful
- Civil Engineers Remodeling ,Prepare Coast Break down and material quantities
Hobbies and Interests
- Mindfulness Practices
- Drone Piloting
- Team Sports
Languages
3,4
Skills
- Customer support
References
1. MS. Aida Woldemariyam
+1 206 636 3603
2. Mr. Awet Fesseha DIrector officer of Ethiopian Airline
+251 92 213 1355
Timeline
Security Guard
American Guard Sevices
01.2025 - Current
Security Officer
Ethiopian Airline
10.2024 - 01.2025
Customer Service Officer
Ethio Telecom
04.2020 - 04.2022
Bachelor of Science - Civil Engineering
Adama University
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