Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hafza Ali

Minneapolis,MN

Summary

Experience in customer service has honed skills in problem-solving, conflict resolution, and clear, concise communication. Adept at analyzing customer needs, identifying solutions, and delivering exceptional service. Seeking a challenging role where strong communication and critical thinking skills can contribute to organizational success.

Overview

2
2
years of professional experience

Work History

Intern Marketing Manager & Specialist

Transcend IT
St Paul, MN
06.2024 - 12.2024
  • Assisted team in managing IT project documentation and schedules.
  • Organized team meetings and maintained agendas for efficient communication.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.

Customer Service

Walmart
Minneapolis, MN
01.2024 - 05.2024
  • Delivered high-quality customer service via phone, email, and chat, addressing a wide range of inquiries and resolving complex issues.
  • Proactively identified customer needs through active listening and critical analysis, offering tailored solutions and exceeding expectations.
  • Communicated effectively with customers, colleagues, and other departments to ensure seamless service delivery.
  • Maintained accurate records of customer interactions and contributed to process improvements.

Student Volunteer

Eduction center for Autism
Kansas City, MO
01.2023 - 11.2023
  • Assisted in creating educational materials for children with autism.
  • Assisted in the preparation of presentations, reports, and other materials.
  • Greeted office visitors, provided information, and directed to appropriate personnel.
  • Coordinated successful student organization events and activities.
  • Provided assistance with special projects to meet aggressive deadlines.
  • Performed general office tasks such as photocopying documents or mailing packages.
  • Followed school schedules and policies to promote safety and learning.

Education

Bachelor of Science - Nursing

METRO UNIVERSITY
St Pual Minnesota
01-2029

High School Diploma -

Metro College Prep
Minneapolis, MN
05-2024

Skills

  • Attention to detail
  • Time management
  • Adaptability
  • Strong work ethic
  • Positive attitude
  • Good communication
  • Critical thinking

Languages

  • English, Fluent
  • Somali, Fluent

Timeline

Intern Marketing Manager & Specialist

Transcend IT
06.2024 - 12.2024

Customer Service

Walmart
01.2024 - 05.2024

Student Volunteer

Eduction center for Autism
01.2023 - 11.2023

Bachelor of Science - Nursing

METRO UNIVERSITY

High School Diploma -

Metro College Prep

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