Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
SalesAssociate

Hagar Hassan

Staten Island,NY

Summary

Focused Electrical Engineer with background in power systems, automation and controls. In-depth understanding of control and power-delivery systems. Experienced in developing technical studies and investigations. Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate

Capital one
01.2022 - Current
  • Support customers in all areas of branch, from cash handling and service needs, to rotating throughout branch based on customer needs and answer customer inquiries with intent of enhancing customer retention and engagement by various tools and channels to recommend appropriate solutions. .Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Investigated staff out-of-balance conditions and instituted corrective procedures.
  • Reconciled branch reports and general ledger accounts to identify unusual transactions, fraud and accounting errors.
  • Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.
  • Got quickly promoted and started to handle vault, and shipments of branch and training other associates on related tasks.

Sales representative/ mobile expert

Verizon wireless
05.2021 - 01.2022
  • Opened new accounts and phone lines -Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Set and achieved company defined sales goals.

Sales representative/ mobile expert

T-Mobile
02.2021 - 05.2021
  • Monitored wireless sales space to establish familiarity with various carriers.
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Operated product tools, equipment and point of sale terminals.
  • Tracked and recorded department inventory of products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Bachelor of Science - Electrical Engineering

CUNY College Of Staten Island
05.2022

Skills

  • Analytical and strategic thinking
  • Strong financial modeling skills
  • Leadership
  • Advanced math
  • Project coordination
  • Advanced Excel
  • AutoCAD, MATLAB, LabView
  • Advanced Technical background
  • Problem solving skills
  • Data collection
  • Networking skills
  • Recordkeeping skills

Certification

  • [NYU Cybersecurity bootcamp] - {April 2023}

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Associate

Capital one
01.2022 - Current

Sales representative/ mobile expert

Verizon wireless
05.2021 - 01.2022

Sales representative/ mobile expert

T-Mobile
02.2021 - 05.2021

Bachelor of Science - Electrical Engineering

CUNY College Of Staten Island

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Hagar Hassan