Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Hagen Clements

Blackfoot,ID

Summary

Highly motivated and results-driven professional with a proven track record of exceeding targets and delivering exceptional outcomes. Skilled in overcoming obstacles through, strategic planning, and cross-functional collaboration. Demonstrated expertise in the behavioral health field with a passion for business functions including administration practices, finances, systems of operation, management strategies, marketing, sales, and public relations. Excellent problem-solving abilities combined with strong communication and leadership skills. Committed to driving innovation, optimizing processes, and achieving sustainable business growth. A versatile team player who thrives in fast-paced environments and adapts quickly to changing priorities. Seeking to leverage my experience and abilities to contribute to the success of a dynamic organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Psychiatric Technician

State Hospital South
09.2019 - Current
  • Analyzing facility risks to prevent patient and staff injury
  • Implementing IPLs set forth by clinician to manage patients risk behavior preceding major crisis events
  • Using knowledge of crisis intervention to de-escalate patients behaviors to ensure patient safety and maintain a therapeutic environment
  • Structuring groups and leading patient activities
  • Providing personal care to patients as a CNA within my scope of practice
  • Escorting patients to various groups and treatment meetings with their providers
  • Actively advocating for patients rights
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.

Business Owner

Toke Vending Solutions
02.2022 - 08.2023
  • Founded and managed a vending business that dispenses e-cigarettes through an automated retail system resulting in a ROI of 156% on initial startup funds within the first 5 months
  • Developed and implemented business plan that led to an increase in company awareness through targeted advertising
  • Developed and executed marketing strategies that increased revenue from prior average sales by 23% for the month of the campaign
  • Manage finances and budgeting resulting in a reduction of expenses and improved profit margins
  • Providing exceptional customer service, earning high customer satisfaction feedback
  • Conducted market research and analysis to identify and capitalize on market trends to assist with product procurement
  • Manage inventory procurement and supply chain logistics
  • Maintain compliance with states and federal regulations on tobacco and e-cigarettes
  • Implementing knowledge of SEO optimization to curate website with keyword tags on website images and product descriptions
  • Developed and executed successful marketing campaigns that increased brand awareness by utilizing knowledge of Google Analytics, Google Ads and SMM platforms such as Meta Business Suite for Facebook and Instagram
  • Designing and producing marketing collateral, such as brochures, digital videos, business card, and promotional items
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products offered.

Developmental Disability Facilitator

Adult, Child Development Center
11.2018 - 09.2019
  • Maintaining the provision of proper treatment requirements for clients to ensure quality of life
  • Advertising job openings and interviewing applicants for qualifying prospects
  • Hiring qualifying applicants and taking them through the onboarding process
  • Managing 64 employees at various positions and 17 clients with disabilities
  • Creating weekly schedules to ensure clients always have the staff necessary to receive proper care
  • Making sure time off request were covered when necessary to ensure employees retain value of personal life
  • Handling concerns and discrepancies involving staff as well as disciplinary actions by conducting internal investigations, implementing employee improvement plans, and termination of employment as a last resort
  • Writing policies to stay current with compliance of federal and state laws as well as implementing new procedures to mitigate risks and provide organizational structure for staff to carry out their job duties
  • Writing and implementing training requirements for staff including safety plans, De-escalation techniques, and crisis interventions
  • Completing time cards for payroll by cross examining hours logged by staff each pay period

Direct Developmental Technician

Aspire Human Services
07.2018 - 11.2018
  • Assisting clients with developing good habits of daily living skills such as shopping, keeping a schedule, attending appointments, cleaning, hygiene, and more
  • Exercise Personal Improvement Plans implemented by clients treatment providers to help behavior development and manage client's risk behaviors
  • Organizing leisure activities in the community for clients to enjoy
  • Administering client's prescribed medications
  • Providing care to clients under direction of doctor's orders

Warehouse/ Customer Service

Standard Plumbing Supply
08.2016 - 02.2017
  • Using forklifts for receiving and stocking inventory as well as recording inventory for procurement process
  • Educating customers on products needed for project completion and compliance with building code
  • Organizing showroom to display new product releases
  • Advising on sales of products ranging from tubs, to pipe fittings
  • Assembling orders for contractors to pick up

Construction Laborer

Rustic & Modern Construction
03.2016 - 08.2016
  • Executed a diverse range of construction tasks, encompassing excavation, foundations, framing, and window installations, as well as interior remodeling and renovation projects
  • Operated heavy equipment, including front loaders, excavators, and bobcat skid steers, to efficiently accomplish excavation and demolition requirements
  • Proficiently utilized a wide array of power tools, such as table saws, circular saws, oscillating saws, reciprocating saws, concrete saws, and jack hammers
  • Demonstrated expertise in structural framing for both new construction and additions
  • Applied precise techniques to hang and finish drywall, meeting tape and texture standards
  • Skillfully completed window and door installations
  • Conducted various flooring installations, including hardwood, tile, carpet, and linoleum
  • Successfully contributed to exterior siding projects, encompassing vinyl and metal siding, board and batten, and Stucco applications
  • Proficiently created forms, poured, and finished concrete, occasionally employing stamping and dyes for enhanced aesthetics
  • Actively participated in metal and shingle roofing projects
  • Knowledge of basic engineering and construction principles and methods

Construction Laborer

J and J Construction
03.2015 - 09.2015
  • Demonstrated expertise in various construction tasks including:
  • Efficiently carried out excavation and demolition requirements using heavy equipment like front loaders, excavators, and bobcat skid steers
  • Proficiently used power tools, including table saws, circular saws, oscillating saws, reciprocating saws, concrete saws, and jackhammers, to complete tasks with precision and safety
  • Excelled in structural framing for both new construction and additions
  • Additionally, you were skilled in hanging and finishing drywall, ensuring it met tape and texture standards
  • Window and door installations were completed with expertise
  • Experience extended to flooring installations, encompassing hardwood, tile, carpet, and linoleum
  • Completed projects related to exterior siding, involving vinyl and metal siding, board and batten, and Stucco applications
  • Concrete work including adeptly creating forms, pouring, and finishing concrete
  • On occasions, you utilized stamping and dyes to enhance the concrete aesthetics
  • Actively participated in metal and shingle roofing projects
  • Encompassed a wide range of construction tasks
  • My skills and experience allowed me to contribute effectively to various projects

Skills

  • Clinical Documentation
  • Incident Reporting
  • De-Escalation Techniques
  • Emergency Response
  • Regulatory Compliance
  • Complex Problem-Solving
  • Operations Management
  • Staff Onboarding and Development
  • Staff Management
  • Business Planning
  • Key Performance Indicators
  • Scheduling and Coordinating

Certification

  • Google Ads Certification
  • Google Analytics Certification
  • CNA- Certified Nursing Assistant, 2021 to Present
  • NVCI Certification- Non-Violent Crisis Intervention, 09/19 to Present
  • BLS Certification- CPR and First Aid, 11/22 to 11/24

Timeline

Business Owner

Toke Vending Solutions
02.2022 - 08.2023

Psychiatric Technician

State Hospital South
09.2019 - Current

Developmental Disability Facilitator

Adult, Child Development Center
11.2018 - 09.2019

Direct Developmental Technician

Aspire Human Services
07.2018 - 11.2018

Warehouse/ Customer Service

Standard Plumbing Supply
08.2016 - 02.2017

Construction Laborer

Rustic & Modern Construction
03.2016 - 08.2016

Construction Laborer

J and J Construction
03.2015 - 09.2015

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Hagen Clements