Hager Eid
BROOKLYN,NY
Summary
Hardworking employee enthusiastic about learning about automobile field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Junior Service Advisor/ Loaner Coordinator/Cashier
Mercedes Benz Of Brooklyn
07.2023 - Current
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Paid attention to detail while completing assignments.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
- Documented problems and corrective actions to maintain records.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Cashier
Mercedes Benz Of Brooklyn
03.2023 - Current
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
Snipes Enterprises
12.2021 - 10.2023
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Completed inventory audits to identify losses and project demand
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Organized schedules, workflows and shift coverage to meet expected business demands
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Assisted with developing and implementing marketing strategies to improve sales and profitability
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Analyzed business performance data and forecasted business results for upper management
- Delegated work to staff, setting priorities and goals
- Reviewed completed work to verify consistency, quality and conformance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Interviewed prospective employees and provided input to HR on hiring decisions
- Recruited and trained new employees to meet job requirements
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Produced thorough, accurate and timely reports of project activities.
Receptionist
AutoZone
11.2022 - 03.2023
- Served visitors by greeting, welcoming and directing to appropriate personnel
- Greeted visitors entering establishment to determine nature and purpose of visit
- Kept detailed records of repairs, labor involved and parts used
- Filed records with state as part of performing vehicle safety inspections
- Inventoried stock, placed orders and verified receipt to keep supplies ready
- Collaborated with prospective customers over phone and email to schedule sales appointments
- Followed up with customers to build long-term relationships and successful referrals.
Office Assistant
Ben Sinai medical office
10.2020 - 02.2021
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Proofread documents and organized records, reports, and documents
- Prepared letters, correspondences, reports, and marketing collateral
- Communicated with customers and other offices regularly
- Greeted visitors and escorted them to their destinations
- Answered calls on multi-line telephone system to direct callers, provide information and make appointments
- Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences
- Kept office documents well-organized and quickly retrieved files for team members.
Gym Receptionist
Harbor Fitness
03.2020 - 02.2021
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities
- Collected payments, renewed memberships and resolved billing issues
- Operated telephone switchboard to provide information, take messages and forward calls
- Resolved customer complaints and made necessary updates to customers' accounts
- Monitored fitness room to direct smooth flow of patrons through exercise circuits
- Re-racked weights to maintain neat, organized and clean gym
- Scheduled personal training sessions and maintained and updated appointment calendars
- Protected clients' rights by maintaining confidentiality of personal and financial information
- Transmitted information or documents to customers through email, mailings or facsimile machine
- Monitored reception area to provide consistently safe, hazard-free environment for customers
- Investigated and analyzed client complaints to identify and resolve issues
- Used company badging system to create badges for new employees and visitors
- Scheduled appointments and maintained and updated appointment calendars
- Greeted visitors entering establishment to determine nature and purpose of visit
- Scheduled space or equipment for special programs, meetings and conferences
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Gym Receptionist
Planet Fitness
03.2019 - 07.2020
- Help customers navigate their way through the gym
- Greet customers in a professional matter
- Give customers information about the new deals
- Help customers signups for a membership
- Give customers a tour of the gym
- Answer any questions a customer may have
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction
- Cleaned and sterilized gym equipment multiple times throughout shift to decrease amount of harmful bacteria
- Collected payments, renewed memberships and resolved billing issues
- Operated telephone switchboard to provide information, take messages and forward calls
- Resolved customer complaints and made necessary updates to customers' accounts
- Re-racked weights to maintain neat, organized and clean gym
- Greeted visitors entering establishment to determine nature and purpose of visit.
Cashier
Bagel schmagel
09.2017 - 03.2019
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases and signed customers up for rewards program
- Adhered to all cash handling policies and procedures
- Processed cash register transactions by inputting product costs and giving back change
- Maintained merchandise displays, including end caps, floor displays, and aisles
- Recognized for providing efficient service with high degree of accuracy
- Bagged and packaged customer orders and purchases
- Ordered, stocked, and rotated the isles
- Answered questions regarding store products
- Greeted all customers and provided prompt and friendly service
- Collected payment for customer purchases
- Assisted customers with locating items, answering questions and providing direction and service
- Solved complaints by customers and issued credits for returned merchandise
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Returned non-purchased products to shelves and performed general merchandising functions
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
Cashier Team Lead
Gourmet Fresh
04.2016 - 07.2017
- Listened to customer complaints, resolving most issues and escalating complex concerns to assistant manager for resolution
- Reviewed employee timesheets and signed off on hours and absenteeism
- Kept drawer currency sorted, wrapped, and organized
- Led regular meetings with cashiers and organized retraining to keep all team members operating at same level
- Observed cashiers to spot performance issues, security problems, and unauthorized behaviors
- Kept cashiers stocked with paperwork for loyalty programs, credit card applications, and other current promotions
- Assisted cashiers in balancing cash tills at close of shift
- Scheduled breaks for cashiers during shifts and timed returns to maintain coverage
- Trained cashiers on store policies and performance standards to maintain optimal customer service levels
- Handled exchanges, returns and escalated customer complaints according to company policy
- Directed team to maintain consistent stock levels and organized shelving around cashier areas
- Processed daily receipts for purchases, refunds, and exchanges
- Placed new orders for cashier supplies and kept teams replenished with paper, bill check pens, and other needs
- Opened up and operated cash register to relieve long lines at peak shopping times
- Managed checkout area and observed customer and cashier interactions, intervening to resolve disputes or provide information
- Checked prices on request of customer or when products cannot be properly scanned.
Education
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2021
High School Diploma -
Fort Hamilton Highschool
Brooklyn, NY12.2019
Skills
- Serve customer needs Teamwork
- CDK
- Excel
- Organization Motivation
- Manage calendars Scanning and copying
- Meeting planning Customer service excellence
- Merchandise restocking Product recommendations
- Cash handling Bag merchandise
- Restock products Employee training
- Inventory control Price verification
- Organization and Efficiency
- Multi-Line Telephone Skills
- Office Equipment Operations
- Visitor and Customer Relations
- Appointment Scheduling
- Data Entry and Database Software
- Microsoft Office
- Greeting and Seating Clients
- Inventory Management
- Call Answering and Routing
- Records Management
- Attention to Detail
- Documentation and Reporting
- Calendar Management
- Customer Service
- Greet Guests
- Security Awareness
Languages
Arabic
Full Professional
Timeline
Junior Service Advisor/ Loaner Coordinator/Cashier
Mercedes Benz Of Brooklyn
07.2023 - Current
Service Cashier
Mercedes Benz Of Brooklyn
03.2023 - Current
Receptionist
AutoZone
11.2022 - 03.2023
Assistant Manager
Snipes Enterprises
12.2021 - 10.2023
Office Assistant
Ben Sinai medical office
10.2020 - 02.2021
Gym Receptionist
Harbor Fitness
03.2020 - 02.2021
Gym Receptionist
Planet Fitness
03.2019 - 07.2020
Cashier
Bagel schmagel
09.2017 - 03.2019
Cashier Team Lead
Gourmet Fresh
04.2016 - 07.2017
Associate of Arts - Liberal Arts And Sciences
Kingsborough Community College of The City University of New York
High School Diploma -
Fort Hamilton Highschool
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