Hagop Jack Derparseghian
Pasadena,CA
Summary
Dynamic sales associate with a proven track record at Toyota Pasadena, excelling in customer engagement and fostering relationships to drive repeat business. Demonstrated effective time management and troubleshooting skills, achieving monthly sales targets while enhancing customer satisfaction through exceptional service and product knowledge.
Overview
13
13
years of professional experience
Work History
Sales Associate
Toyota Pasadena
06.2021 - 04.2023
- Assisted customers in selecting vehicles, providing detailed product information and features.
- Executed sales transactions efficiently, maintaining accuracy in processing payments and paperwork.
- Developed strong product knowledge to effectively address customer inquiries and concerns.
- Collaborated with team members to achieve monthly sales targets and improve customer satisfaction scores.
- Conducted follow-up calls with potential clients, fostering relationships to enhance lead conversion rates.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Dream Cars Auto Sales & Leasing
01.2017 - 04.2019
- Utilized dealership management system to track inventory levels and assist in vehicle ordering processes.
- Participated in training sessions to enhance sales techniques and product knowledge for continuous improvement.
- Maintained a clean and organized showroom environment, ensuring vehicles were presented optimally for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Claims Processor
Der-Parseghian Law Group
11.2009 - 08.2018
- Processed insurance claims efficiently, ensuring compliance with legal standards and organizational policies.
- Reviewed documentation for accuracy, identifying discrepancies to enhance claim approval rates.
- Collaborated with legal team to gather necessary information for complex claims resolution.
- Mentored junior staff on best practices for claims processing and customer service interactions.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Negotiated settlements with policyholders, balancing their needs with the financial interests of the company.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
Education
High School Diploma -
Pasadena High School
Pasadena, CA06-1997
Skills
- Customer engagement
- Strong ability to work collaboratively
- Effective time management
- Effective troubleshooting skills
Languages
Armenian
Native or Bilingual
Timeline
Sales Associate
Toyota Pasadena
06.2021 - 04.2023
Sales Associate
Dream Cars Auto Sales & Leasing
01.2017 - 04.2019
Claims Processor
Der-Parseghian Law Group
11.2009 - 08.2018
High School Diploma -
Pasadena High School