Haguy Michel
Loganville,Georgia
Summary
I recently finish my first certification, and i have been working in help desk for 8 month and i also i been building home labs and fixing friend and family tech problem for years am looking to start a career and IT because i enjoy helping people and solving problem am ready to applied my skill in a professional environment .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Coursera
Atlanta GA
09.2025 - 04.2026
- Provided technical support for end-users, resolving software and hardware issues effectively.
- Managed ticketing system with zendesk managing 30 plus priorities 1 ticket in 1 day, onboarding and offboarding users.
- Managing servers and virtual machine (
- Tier 1 and tier 2 related services
- Practicing IT issues by creating tickets using zira,remedy, service now
- Upgrading machine from window 7 to window 10 with media microsoft tool
- Helping my mom add wifi printers to her computers
- Assisting neighbors with virus removal by scanning with computer malware and opening the system through safe mode
Customer Service Representative
Cutco Cutlery
Duluth, GA
08.2024 - 03.2025
- Responded to 30 customer call a day and emails inquiries and resolved issues efficiently, ensuring satisfaction and loyalty.
- Managed customer account reset password using active directory.
- Assisted customers with product selection, enhancing their understanding of features and benefits.
Education
Associate of Science - Information Technology
Google Coursera IT Support
Loganville, GA04-2026
Skills
- Setting up active directory, dns,dchp on server
- unlocking, resetting and disabling account on active directory using servers
- Setting up microsoft office 365 on servers
- Troubleshooting word excel, powerpoint , outlook on a virtual desktop
- Adding network printers through print management on virtual desktop
- Setting up 2 factor authentication and unlocking user account on duo mobile
- OPERATING SYSTEM: window, mac, linux ,android,ios
- Window server 2019
Certification
im also taking my comptia security +
Languages
English
Full Professional
Timeline
Help Desk Technician
Coursera
09.2025 - 04.2026
Customer Service Representative
Cutco Cutlery
08.2024 - 03.2025
Associate of Science - Information Technology
Google Coursera IT Support