Hahn Lam
Albuquerque,NM
Summary
I am a proficient Director with extensive experience in the food and beverage industry. My 13 years of experience includes 4 different Tribal Casino Properties. Major responsibilities have included: Staff Development, Project Management, Operations Management, and Pre-opening. I have a strong understanding of many positions in the hospitality industry with an emphasis on morale, training, and team building.
OPTION 1:
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
OPTION 2:
Ambitious Food and Beverage Director with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Food and Beverage
07.2022 - Current
- Sandia Resort and Casino
- Support development and implementation of the strategic plan and vision for division consistent with the company's objectives, fiscal budgets, and marketing to produce both short- term and long-term profitability.
- Achieve and evaluate business level projection; maximizing revenues and covers, controlling expenses or any other special projects.
- Lead and direct an extensive management team, as well as diverse group of support service areas which requires Integration with system processes.
- Serve as guest liaison for internal/external issues related to departmental operations and hospitality services.
Operations Manager
Route 66 Casino and Hotel
09.2015 - 07.2022
- Responsible for all Food and Beverage operations at Director level.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted building their brand of Laguna Burger outside of the tribe in the main town.
Marketing Associate
Sysco Foods New Mexico
09.2019 - 03.2020
- Responsible for promoting products and services and building relationships with new and existing accounts to achieve profitable sales growth and special objectives within territory
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
Director of Food and Beverage
Route 66 Casino And Hotel
02.2016 - 08.2019
- I accepted the offer then the offer was rescinded due to Covid-19 This has to be explained Todd
- The tribe had hired an F and B Director prior to Hahn getting hired there
- The F and B person was hired but the licensing took forever
- That is why they created a position for him by the tribe called “management”
- But after the F and B director washed out, they called him and offered him the F and B Director
- He resigned at Sysco, and the offer was rescinded one day before he was about to start.
02.2016 - 08.2019
- Management, Route 66 Casino and Hotel
- Developed the strategic plan and objective for the restaurant operations
- Managed the operation, revenue, and assets of multiple outlets
- Established, implemented and communicated goals, objectives, internal controls, policies and procedures in accordance with the strategic plan
- Maintained a highly visible appearance in the restaurant during and periodically circulating through the restaurant to assist team members or respond to any customer request
- Oversaw 135+ staff combined.He then got a call from a property even closer to his house
- Their buffet was literally sinking into the ground do to the fact that the entire entity was built on rock
- He asked, “what are your plans to fix this?” and they said we were hoping you could suggest
- He revamped all three of these properties
- He took the closed forever night club and made a sports bar
Reader
Albuquerque The Magazine Best of City, Buffet
01.2015 - 01.2018
Corporate Director Food and Beverage
Apache Nugget Corp
12.2014 - 02.2016
- Supported the development and implementation of the strategic plan and vision for the division consistent with the company's objectives, fiscal budgets, and marketing to produce both short-term and long-term profitability.
- Achieved and evaluated business level projection; maximizing revenues and covers, controlling expenses or any other special projects.
- Led and directed an extensive management team, as well as a diverse group of support service areas which required integration with system processes.
- Served as a guest liaison for internal/external issues related to the departmental operations and hospitality services.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Food and Beverage Manager
Northern Edge Casino
05.2013 - 12.2014
- Controlled 5 million budget and oversaw 136 staff members.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- I was brought in to develop fine dining, a sushi and oyster bar, a food court, a steak house, a buffet, an EDR, and a coffee shop
- I also created the sports bar.
Food and Beverage Manager, Assistant Director
Fire Rock Casino
04.2012 - 05.2013
- I was also the Assistant Director of Food and Beverage at the Twin Arrows Casino.
- Assisted the Start Up and Pre-opening of the Resort.
- Increased operational efficiency, mentored supervisors and team members, reduced costs, contributed to expansion efforts, and increased overall profitability
- Menu design and organized kitchen operations efficiency; evaluated and procured new equipment and services
- Developed the promotion of four food and beverage outlets with a wide range of responsibilities including management of beverage services, event center, and special services.
- Controlled 6 million budget and oversaw 136 staff members.
Owner
Teriyaki House
10.2008 - 08.2012
- Managed day-to-day business operations and helped create a database to track expenditures and financial transactions.
- Developed new menu items, trained, and implanted a strategic plan of execution
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Restaurant Manager
Fire Rock Casino
10.2010 - 04.2012
- Developed the strategic plan and objective for the restaurant operations
- Managed the operation, revenue and assets of multiple outlets
- Established implemented and communicated goals, objectives, internal controls, policies and procedures in accordance with the strategic plan
- Maintained a highly visible appearance in the restaurant during and periodically circulated through the restaurant in order to assist team members or respond to any customer request
- Seeing Hahn's skills they needed him to manage all the restaurants
- This included a food court with Navajo, American, Asian and Mexican cuisine
- This also included 8000 sq ft banquet side
Sous Chef
Fire Rock Casino
10.2009 - 10.2010
- Assisted the Executive Chef with all aspects of Back of the House operation to ensure all food products prepared met the established specifications and standards
- Forecasted proper level of food is prepared based on need and ensured prompt delivery
- Managed minimum level of labor was used to perform the required level of production
- Maintained a sanitary, neat, clean, organized, safe and comfortable environment for team members and guests
- Implementation of the attendance guidelines of the job and adhered to regulatory, departmental and company policies
- Again, during the time of the Teriyaki House in Gallop running on its own, a former worker from the China Buffet, who had taken a position at Fire Rock Casino
- Had informed the Executive Chef about Hahn
- The Executive Chef was from Austria and could not cook Chinese
- He interviewed Hahn for five minutes and offered him the position
- In addition, Hahn also ran an employee dining room (EDR) that fed 500 a day, which changed concepts daily.
Restaurant General Manager
Speedy's Truck
10.2008 - 10.2009
- Stop
- Managed the overall performance of food service and kitchen operation
- Oversaw employee relations, training, and evaluation
- Effectively led and motivated employees through implementation of training and incentive plans, resulting in increased productivity levels
- Ensured the integrity of restaurant operations through excellence in customer relations
- Managed and coordinated work schedules, ordered food supplies, and developed team members, service standards, and sanitation practices
- Increased operational efficiency, mentored supervisors and team members, reduced costs, contributed to expansion efforts, design, and increased overall profitability
- This part of the timeline is a bit confusing, so let me explain
- Since he was not needed at the Teriyaki house day-to-day, he was able to assist a friend who asked him to help design and operate this business
- 30 people
Owner
China West Buffet
04.1999 - 10.2008
- Budget forecast and project fiscal year sales.
- Analyzed store sales reports, tracked financial data, and assessed store budget and promoted customer service.
- Negotiated with vendors and contractors.
- Developed and implemented Restaurant policies and procedures.
- Resolved customers/employees' problems and built awareness through various tactics.
- Led team meetings and trained employees on new standard operating procedures, decision making, implementing, enforcing restaurant policy, procedures, and setting workflow priorities and standards.
- Assisted the store manager in efficient and profitable operation.
Owner
Partnership Teriyaki House
04.1994 - 09.1998
- Strategic Business Development and implemented policies and procedures
- Negotiated with Food Service contractors
- Product ordering and inventory
- Trained employees on standard operating procedures
- This business was an absolute winner
- His instincts were good
- It was an unexploited location in the busiest section of ABQ
- He bought the business with the sole intention of making it a success and then franchising it
- However, his brother who was an equal partner, wanted only one
- So, he sold his ownership to the brother who bought him out.
Education
Business Finance
University of New Mexico
Albuquerque, NMManzano High School
Albuquerque, NMSkills
- Micros, Agilysys (InfoGenesis), Sage 100, Compeat, Paramount, Watson (Unifocus), Kronos, and ADP
- Sysco Foods systems: Sysco Shop (Ordering System), SAP Concur( Expense Report), Salesforce (Platform System)
- Employee Performance Evaluations
- Liquor Law Compliance
- Catering Services
- Cash Handling
- Inventory Management Software
- Cost Analysis
Certification
Setting up, design, and opening the Buffet 66 Fresh Market and Laguna Burger at Route 66 Casino and Hotel-Laguna Development Corporation. Preopening, setting up, and opening of three Navajo Gaming Enterprises: Twin Arrows Casino, Northern Edge Casino, and Flowing Water Casino. Rapport Leadership International Part one; Certificate of Completion and received the “Samurai Sword” Rapport Leadership International Part Two; Certificate of Completion Wagner Hospitality Management ProgramSimmons Group Leadership Training Certificate, Fred Pryor How to Supervise
Additional Information
- “Walking the Healing Path” awareness for domestic violent on the Navajo Reservation
Timeline
Director of Food and Beverage
07.2022 - Current
Marketing Associate
Sysco Foods New Mexico
09.2019 - 03.2020
Director of Food and Beverage
Route 66 Casino And Hotel
02.2016 - 08.2019
02.2016 - 08.2019
Operations Manager
Route 66 Casino and Hotel
09.2015 - 07.2022
Reader
Albuquerque The Magazine Best of City, Buffet
01.2015 - 01.2018
Corporate Director Food and Beverage
Apache Nugget Corp
12.2014 - 02.2016
Food and Beverage Manager
Northern Edge Casino
05.2013 - 12.2014
Food and Beverage Manager, Assistant Director
Fire Rock Casino
04.2012 - 05.2013
Restaurant Manager
Fire Rock Casino
10.2010 - 04.2012
Sous Chef
Fire Rock Casino
10.2009 - 10.2010
Owner
Teriyaki House
10.2008 - 08.2012
Restaurant General Manager
Speedy's Truck
10.2008 - 10.2009
Owner
China West Buffet
04.1999 - 10.2008
Owner
Partnership Teriyaki House
04.1994 - 09.1998
Business Finance
University of New Mexico
Manzano High School
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