Hai Nguyen
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 9 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Operations Engineer, Material Flow Optimization
Amazon Middle Mile
Houston, TX
11.2023 - Current
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Spearheaded infrastructure upgrades that enhanced reliability, security, and scalability of company systems.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and forecast requirements, ensuring timely delivery of high-quality results.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Maintained technical fluency in required equipment and networking hardware for assigned jobs and facilities.
Project Manager/Engineer
Amazon Middle Mile
Seattle, WA
05.2021 - 11.2023
- Managed and owned over 100 successful site design projects; from early design phase to launch execution phase.
- Established and maintained project relationships with World Wide Design Engineering teams, Operations Engineering and construction teams to develop over 100 successful site designs.
- Developed multiple traffic template projects to assist in jurisdictional planning across the U.S to reduce and elevate traffic risk.
- Developed a full end-to-end intake process that connected our front-end stakeholders with our design team to help provide and store information for design execution.
- Owner and subject matter expert of Amazon's 2 Million Package Mega Hub yard design. (2M Sqft Operation Hub)
- Lead and owned process workshops to obtain alignment and collaboration across multiple teams and stakeholders.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Program Manager
Amazon Last Mile
Seattle, WA
05.2019 - 05.2021
- Owner and established a portfolio of over 150 building designs for the Amazon's Last Mile network.
- Established new process standards that drove the success of collaboration between multiple stakeholder including real estate, construction, launch, and operational execution teams.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Developed a virtual intake process that connected our front-end stakeholders with our design team to help provide and store information for design execution.
Manager II, Operations – Quality & Outbound
Amazon
Los Angeles, CA
05.2017 - 04.2019
- Developed and executed daily, weekly and monthly action plans that increase quality, inventory accuracy & service
- Drove projects like Kaizen, Process Improvements and Safety events.
- Assured measured data and projects of quality & inventory transaction integrity accuracy while providing feedback to the operations.
- Project lead that developed and designed a process to achieve efficient and most cost effective way to get inventory to Prime Now facilities for more accessible and faster delivery times.
- Initiated Lean/Six Sigma process improvements within ONT9 that then drove improvements across the Network.
Manager I, Operation - Outbound
Amazon
San Bernardino, CA
02.2016 - 04.2017
- Reviewed demand forecasts and determined productivity requirements to produce during the day to meet the overall building objectives.
- Partnered with other Area Managers to balance labor ensuring that operations are balanced and efficiently shifted while meeting all of my goals.
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
- Proactively identified and lead process improvement initiatives and Lean tools.
- Work and manage a team from 50-100 associates.
Customer Relations Intern
Toyota Motor Sales - Lexus
05.2015 - 08.2015
- Developed strong and trusted relationship with customers through a timely and accurate communications
- Maintained and updated documents related to customer accounts and business reports
- Investigated, researched and resolved various questions, inquiries and concerns that were dealer, sales, service and/or product related via incoming calls
- Exceeded service expectations by following through with reimbursement inquiries, providing clear and precise information that would assist customers with completing the process.
Education
Bachelor of Business Administration - Management
University of Texas Arlington
Arlington, TX12.2015
Bachelor of Business Administration - Management
University of Houston
Houston, TX12.2015
Skills
- Project Management
- Workflow Optimization
- Operations Management
- Productivity Optimization
- Strategic Planning
- Project planning and development
Certifications
PMP Certification - (In Process) ETA Q3 2024
Timeline
Operations Engineer, Material Flow Optimization
Amazon Middle Mile
11.2023 - Current
Project Manager/Engineer
Amazon Middle Mile
05.2021 - 11.2023
Program Manager
Amazon Last Mile
05.2019 - 05.2021
Manager II, Operations – Quality & Outbound
Amazon
05.2017 - 04.2019
Manager I, Operation - Outbound
Amazon
02.2016 - 04.2017
Customer Relations Intern
Toyota Motor Sales - Lexus
05.2015 - 08.2015
Bachelor of Business Administration - Management
University of Texas Arlington
Bachelor of Business Administration - Management
University of Houston