Hai Pham
Sanford,FL
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
21
21
years of professional experience
Work History
Technician
AAA Autocare
Dublin, Ohio
09.2025 - Current
- Diagnosed vehicle issues using advanced diagnostic equipment and software.
- Conducted routine maintenance tasks on diverse vehicle makes and models.
- Collaborated with team members to ensure efficient workflow and service delivery.
- Provided exceptional customer service by addressing client inquiries and concerns.
- Maintained a clean, organized work environment to promote safety and efficiency.
- Assisted in training junior technicians on tools and repair techniques.
- Recommended repairs and services based on thorough vehicle inspections.
- Managed parts inventory to support timely service completion and operations efficiency.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Installed new components or replaced defective parts to restore functionality.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Communicated with distributors to acquire necessary equipment for projects.
- Used register system to ring up customer purchases, process payments, and issue receipts.
General Manager
Yoshi Asian Fusion
08.2022 - 07.2025
- Overseeing daily operations.
- Hiring and training new employees.
- Preparing and cooking.
- Inventory/deliveries.
- Labor and cost analysis.
- Maintain store and keeping standards up to Columbus public health requirements.
- Oversaw daily operations and ensured exceptional service quality at Yoshi Asian Fusion.
- Managed staff scheduling and maintained optimal staffing levels for peak hours.
- Developed and implemented training programs for new employees in food service standards.
- Coordinated menu planning and collaborated with chefs to enhance culinary offerings.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Implemented inventory management systems to track supplies and reduce waste effectively.
- Fostered a positive work environment through team-building activities and open communication.
- Ensured compliance with health regulations and safety standards throughout the restaurant operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Forklift/Tugger operator shipping and receiving
Midwest Express Inc./ Honda Production
06.2017 - 06.2022
- Operating forklift and tugger to unload parts from delivery trucks.
- Scan inventory, inspect inventory for any damages or visible defects.
- Using forklift or tugger to transport parts to proper assembly line.
- Checking assigned perimeter for parts that are or will be needed to complete task.
- Loading empty containers or pallets back to shipping department.
- Operated tugger equipment to transport materials within production facility.
- Coordinated with team members to ensure timely material deliveries.
- Maintained equipment by performing regular inspections and basic repairs.
- Followed safety protocols to protect self and coworkers during operations.
- Monitored inventory levels to prevent delays in production processes.
- Assisted in training new operators on proper tugger operation techniques.
- Communicated effectively with supervisors regarding workflow issues and needs.
- Operated tugger to move materials from one location to another within the warehouse.
- Communicated regularly with other staff members regarding material movement schedules and updates.
- Monitored inventory levels of product stored in the warehouse and reported back to management if needed.
- Responsible for ensuring that all vehicles are operated in accordance with traffic laws and regulations.
- Assisted in loading and unloading of trucks and containers with tugger.
- Conducted routine maintenance such as cleaning, lubrication, fueling on the tuggers.
- Kept detailed logs of all trips taken by logging start times, end times, destinations, stops made along route.
- Ensured that safety procedures were followed while operating tugger equipment.
- Transported hazardous materials safely and responsibly according to company policies and regulations.
- Performed minor repairs on tugger when needed such as replacing hoses, tightening bolts, checking tire pressure.
- Followed set routes while driving the tuggers in order to minimize fuel consumption and maximize efficiency.
- Checked cargo for accuracy prior to transporting it.
- Identified potential safety hazards around work area and reported them immediately.
- Provided assistance with forklift operations when needed including moving materials off shelves or loading and unloading freight from trailers or containers.
- Worked closely with supervisors to ensure that tasks were completed efficiently within given time frames.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
- Moved levers or controls of lifting devices to load, unload or stack material.
- Estimated weights, heights, and centers of balance to make precise placements.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
- Weighed materials or products to record data on tags or labels.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Noted and recorded receipt of materials on drivers' paperwork.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Followed maps and GPS systems to promptly complete tasks.
Service Technician
Hugh White Honda
08.2016 - 05.2018
- Diagnosing and troubleshooting problems to perform proper repairs.
- Very familiar with using HDS/MVCI, Mongoose pro, Honda interactive network.
- Search for service bulletins and recalls.
- Performing recalls and warranty repairs such as, piston rings, snap rings, short block, long blocks, and airbags.
- Perform all scheduled maintenance services, timing belt, valve adjustments, brakes, resurfacing rotors (using on-car machining), rack and pinion, ball joints, wheel bearing, and all other steering and suspension repairs, replacing engine and transmission, head gaskets, PDI, accessories, etc.
Service Technician
Shockley Honda
05.2015 - 08.2016
- Diagnosing and troubleshooting problems to perform proper repairs.
- Very familiar with using HDS/MVCI, Honda interactive network.
- Search for service bulletins and recalls.
- Performing recalls and warranty repairs such as, piston rings, snap rings, short block, and airbags.
- Perform all scheduled maintenance services, timing belt, brakes, rack and pinion, steering and suspension, replacing engine and transmission, head gaskets, PDI, accessories, etc.
Appraiser
Trust Appraisers Inc.
07.2005 - 02.2015
- Going to Subject properties to take pictures and measurements of property.
- Run comparable value using Matrix and MRIS software, and thoroughly collect all necessary data to determine Real Property Value.
- Communicate with Loan Officers and Loaning Banks about property value and any property information.
Education
Maryland State Inspection Motor Vehicle - Maryland law, guidelines, and procedure for Maryland State Inspections
MDMontgomery College - Law and practices of Real Estate Appraisals
Montgomery College
MDHigh School Diploma -
Wheaton High School
Skills
- Over 6 years as a Honda technician
- Familiar with HDS/MVCI, and Honda Interactive network
- Search for service bulletins, and recalls to perform correct repairs
- PDI (pre-delivery inspections)
- Performing thorough inspections during routine services
- Very capable of providing service advisors with all the information needed to inform customers of repairs needed
- 75% of Honda training completed
- 2 years in warehousing includes: forklift and tugger, inventory and packing OSHA certified
- 8 years as a Real estate Appraiser
Affiliations
- Adam Detrick, Team Leader/ Shop Foreman, Shockley Honda, Frederick MD, (301) 694-5400, (240) 520-4421
- Gail Sterling, Service Manager, Shockley Honda, Frederick MD, (301) 694-5400, (340) 270-6398
- David Groothius, Senior Loan Officer, Capital One Mortgage, Rockville MD, (301) 222-7801
- Steve Byrd, Service Manager, Sport Honda, Silver Spring MD, (301) 890-6900
Timeline
Technician
AAA Autocare
09.2025 - Current
General Manager
Yoshi Asian Fusion
08.2022 - 07.2025
Forklift/Tugger operator shipping and receiving
Midwest Express Inc./ Honda Production
06.2017 - 06.2022
Service Technician
Hugh White Honda
08.2016 - 05.2018
Service Technician
Shockley Honda
05.2015 - 08.2016
Appraiser
Trust Appraisers Inc.
07.2005 - 02.2015
Maryland State Inspection Motor Vehicle - Maryland law, guidelines, and procedure for Maryland State Inspections
Montgomery College - Law and practices of Real Estate Appraisals
Montgomery College
High School Diploma -
Wheaton High School