Hai Phu
Barling,AR
Summary
Customer Service Manager with extensive experience at ArcBest, recognized for effective team leadership and solution-oriented sales strategies. Led initiatives that improved service quality and expanded accounts, utilizing strong communication and innovative problem-solving abilities to drive operational success. Dedicated to building lasting customer relationships and promoting strategic growth.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
ArcBest
Fort Smith, AR
01.2024 - Current
- Led Customer Service team in performance management and coaching for service excellence.
- Collaborated cross-functionally with departments to align on customer initiatives.
Supervisor, Customer Service
ArcBest
Fort Smith, AR
08.2023 - 01.2024
- Streamlined team workflow and provided consultation on project execution.
- Compiled monthly departmental status reports to track progress and performance.
Enterprise Account Manager
ArcBest
The Colony, TX
01.2023 - 08.2023
- Expanded enterprise accounts through cross-selling and innovative logistics solutions.
- Collaborated with Yield and Pricing teams to develop scalable strategies and solutions.
Truckload District Sales Manager
ArcBest
Plano, Texas
07.2021 - 12.2022
- Formulated and executed sales strategies that boosted company revenue.
- Provided support to territories and sales representatives through coordinated efforts.
Lead Corporate Trainer
ArcBest
Fort Smith, AR
11.2017 - 07.2021
- Formulated and executed extensive training modules, seminars, and workshops to improve skillsets.
- Crafted detailed support materials for seamless onboarding and training processes.
Account Manager
ArcBest
Fort Smith, AR
09.2014 - 11.2017
- Established strong customer relationships to drive account expansion.
- Collaborated with sales teams on client growth strategies.
Fulfillment Coordinator
ArcBest
Fort Smith, AR
02.2014 - 09.2014
- Negotiated carrier agreements to enhance profitability and operational efficiency.
- Expanded ArcBest's core carrier portfolio, driving strategic growth opportunities.
Education
Bachelor of Business Administration -
University of Arkansas – Fort Smith
05.2011
Skills
- Research and strategy development
- Team leadership
- Solution selling
- Active listening
- Creative problem solving
- Written and oral communication
Timeline
Customer Service Manager
ArcBest
01.2024 - Current
Supervisor, Customer Service
ArcBest
08.2023 - 01.2024
Enterprise Account Manager
ArcBest
01.2023 - 08.2023
Truckload District Sales Manager
ArcBest
07.2021 - 12.2022
Lead Corporate Trainer
ArcBest
11.2017 - 07.2021
Account Manager
ArcBest
09.2014 - 11.2017
Fulfillment Coordinator
ArcBest
02.2014 - 09.2014
Bachelor of Business Administration -
University of Arkansas – Fort Smith
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